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🖥️ActiveHome Pro => ActiveHome Pro General => Software Problems & Bugs => Topic started by: petesmith2401 on January 08, 2011, 11:45:35 AM

Title: ahp encountered a problem and needs to close
Post by: petesmith2401 on January 08, 2011, 11:45:35 AM

hi can anyone help i have just bought ahp and installed it on my computer and its coming up with ahp has encountered a problem and needs to close ,, i went onto ahp website and downloaded the latest version and it works but asks for a reg code i live in uk and with the one i bought it came with a cd wich i am having trouble with thanks

windows xp home

Title: Re: ahp encountered a problem and needs to close
Post by: Tuicemen on January 08, 2011, 12:17:38 PM

This topic has been cover in the forum here extensively!
Newbies relay need to learn the search function!
And/Or to read before asking questions!

Since your from the UK I'll let you know the new North American version installed it is going to ask for a serial number (most likely). It also will display different images for your X10 devices the modules that we have over here don't look the same as you have!
 If you still wish to go this route a  Detailed Search will turn up that plug-ins need to be installed before AHP.
Since your version has the SmartMacro plug-in embedded in it  this maybe a issue.
Also If you have the New SDK you'll need to remove files from the program files\commonfiles\x10\common folder
X10 nets will need to be stopped before you can remove that file.
Once that is done then reinstall AHP.
Good Luck!
 >!

Title: Re: ahp encountered a problem and needs to close
Post by: petesmith2401 on January 08, 2011, 12:21:59 PM

thanks tuicmen i will try

Title: Re: ahp encountered a problem and needs to close
Post by: petesmith2401 on January 08, 2011, 12:37:08 PM

hi tuicmen i tried to remove the coomon folder in x10 floder it say acces denied any ideas please

Title: Re: ahp encountered a problem and needs to close
Post by: Tuicemen on January 08, 2011, 12:59:58 PM

Quote

X10 nets will need to be stopped before you can remove that file

Use your Windows task manager and stop the X10.nets then remove the files.
 >!

Title: Re: ahp encountered a problem and needs to close
Post by: petesmith2401 on January 08, 2011, 01:30:22 PM

thanks very much tuicmen i already done it ,,i went to x10.com downloaded update 204 and run it and then went to marmitek and downloaded the latest version from there and ran it over the american version and it works a treat now once again thanks for your help  regards pete

Title: Re: ahp encountered a problem and needs to close
Post by: petesmith2401 on January 08, 2011, 01:31:46 PM

now i`m driving the wife mad by turning the lamp off while she`s watching tv hahahahaha

Title: Re: ahp encountered a problem and needs to close
Post by: Tuicemen on January 08, 2011, 01:44:14 PM

 rofl
Yes, it's not good to play with the HA while your wife is home!
It will destroy the WAF and you might find all you x10 gear at the curb!
 >!