X10 Community Forum

🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: lee2917 on January 10, 2011, 10:55:00 AM

Title: Windows 7 and Active Home Pro
Post by: lee2917 on January 10, 2011, 10:55:00 AM

Just purchased a new PC with Windows 7, Downloaded  and Installed AHP, now AHP begins to start but stops working when the initial AHP window opens!?!?!?!?

Title: Re: Windows 7 and Active Home Pro
Post by: troll334 on January 10, 2011, 11:18:04 AM

Hey Lee,
Welcome to the 'End User Forum'. Please, by all means, help yourself....to the forum that is.
Perform a few searches. You may just find the wheel already invented.
As well, when you take your car to your mechanic, I'm sure you don't say "My car is broken, fix it".
We, like the mechanic, need more information to assist you.
Don't be afraid to send us your details...
including, but not limited to: The version of AHP you've installed, any/all plug-ins, CM15 / CM19, etc.
Did the installation finish without error/issue?
enjoy,

Title: Re: Windows 7 and Active Home Pro
Post by: Noam on January 10, 2011, 12:18:10 PM

If you purchased any of the plugins, there seems to be a quirk in the latest release that causes AHP to crash. The fix for it is to (re)-run the AHP installer AFTER installing the plugins. Others have reported that seems to fix the problem.

Title: Re: Windows 7 and Active Home Pro
Post by: lee2917 on January 10, 2011, 01:20:05 PM

I have read that tip and tried without success.

Title: Re: Windows 7 and Active Home Pro
Post by: Dan Lawrence on January 10, 2011, 01:23:51 PM

So, what version of AHP are you running?  What plug-ins do you have?  We NEED this information to help you better.

Title: Re: Windows 7 and Active Home Pro
Post by: lee2917 on January 10, 2011, 01:35:32 PM

I am using version 3.236 and I am using Smart Macro, My House, On Alert and iWatchout

Title: Re: Windows 7 and Active Home Pro
Post by: Noam on January 10, 2011, 04:13:08 PM

I highly recommend installing the latest version.

Title: Re: Windows 7 and Active Home Pro
Post by: doccpu on January 12, 2011, 03:51:37 PM

sems all these problems assume you got ahp installed. All the help i have found says run ahp and do this or that. WELL i cant even get ahp to install. I run ANY of the ahp setups and it says it cant reach the server . Also the netinfoadvance site never finishes the test so you can run it again. What does it take to run ahp?


 B:(

Title: Re: Windows 7 and Active Home Pro
Post by: lviper on January 12, 2011, 04:05:11 PM

Quote from: doccpu on January 12, 2011, 03:51:37 PM

sems all these problems assume you got ahp installed. All the help i have found says run ahp and do this or that. WELL i cant even get ahp to install. I run ANY of the ahp setups and it says it cant reach the server . Also the netinfoadvance site never finishes the test so you can run it again. What does it take to run ahp?


 B:(

Do you have any anti-virus running? MacAfee? If so try disabling it. Some anti-virus packages have a firewall that might be blocking you from reaching the servers for registration.