X10 Community Forum

💬General Category => General Discussion => Topic started by: rlesperance on February 01, 2011, 06:57:26 PM

Title: Supervisor help required ...
Post by: rlesperance on February 01, 2011, 06:57:26 PM

Hi,

I bought material on your web site I was not explained that there was an old and new XPT wall base transmitter.  I returned my material by mail and the tracking number shows that everything has been received.  I was never credited.  I phoned and asked for help.  No one could help me.  I requested the call of a supervisor, and never got a call back.  I wrote to the sales agent that sold me my product explaining fully and never got any reply.

Do I have to go to the Better Business Bureau to get service at X10 ?

Any supervisor's help would be appreciated ... 


Robert Lespérance

Title: Re: Supervisor help required ...
Post by: Brian H on February 01, 2011, 07:04:07 PM

Since this is a user to user type forum.
You probably will not get any answers from X10.
Though there maybe some X10 employees here occasionally.

Title: Re: Supervisor help required ...
Post by: rlesperance on February 02, 2011, 08:49:46 AM

Thank you Brian ... Is this kind of service usual for X10 ?

Title: Re: Supervisor help required ...
Post by: Dan Lawrence on February 02, 2011, 01:24:02 PM

YUP!!!   X10 is known for poor customer service.

Title: Re: Supervisor help required ...
Post by: Brandt on February 02, 2011, 02:26:32 PM

Hit them up on Facebook...they are VERY responsive there, since your issue is made PUBLIC

Title: Re: Supervisor help required ...
Post by: lodtrack on February 03, 2011, 08:13:30 AM

I had a similar issue involving an order revision and double billing. It took 6 weeks of phonecalls and emails to get squared away. The frontline service people are very nice but it seemed to me things got bogged down when supervisory intervention was required. The whole thing was resolved within 2 days of a Paypal claim notification!