X10 Community Forum

📱X10 WIFI => 🗯General Discussion => Topic started by: IPS on March 26, 2025, 04:25:55 PM

Title: Smartenit Inc probably out of business.
Post by: IPS on March 26, 2025, 04:25:55 PM: Hello everybody.
Yesterday my Smartenit harmony p2 stopped responding to Alexa. I tried everything but I could not log into it. So I decided to start all over. Deleted the app. Downloaded the app. Try to login many time.Always got message to try latter. Tried to setup a new account. Same sort of response.
So decided to contact Smartenit support few times. Always went on answering machine. Then I tried to contact, administration, then sales. Always machine says leave a message will call you as soon possible. Tried talking to operator. No answer.
I am beginning to believe that company is out of man power or out of business. Either way I am stuck with devices the don’t work with Alexa.
Can any one of you help me resolve the issue. Would greatly appreciate your help.
Thanks..
Title: Re: Smartenit Inc probably out of business.
Post by: mike1 on March 26, 2025, 05:10:00 PM: Yes seems like they closed. Last time I was able to use it was this past Sunday night. No warning or anything, called all their numbers no answer.
Title: Re: Smartenit Inc probably out of business.
Post by: brobin on March 26, 2025, 09:37:20 PM: Quote from: IPS on March 26, 2025, 04:25:55 PM
Hello everybody.
Yesterday my Smartenit harmony p2 stopped responding to Alexa. I tried everything but I could not log into it. So I decided to start all over. Deleted the app. Downloaded the app. Try to login many time.Always got message to try latter. Tried to setup a new account. Same sort of response.
So decided to contact Smartenit support few times. Always went on answering machine. Then I tried to contact, administration, then sales. Always machine says leave a message will call you as soon possible. Tried talking to operator. No answer.
I am beginning to believe that company is out of man power or out of business. Either way I am stuck with devices the don’t work with Alexa.
Can any one of you help me resolve the issue. Would greatly appreciate your help.
Thanks..

See my reply in the other thread about using the Broadlink RM4 Pro as a replacement for the Harmony.
Title: Re: Smartenit Inc probably out of business.
Post by: mike1 on March 26, 2025, 11:31:27 PM: Hi Brobin

This device dont believe will work with X10 devices and or set schedules etc. like the Smartenit Harmony P2? Need it to also have remote access from Android etc.

thxs
Mike
Title: Re: Smartenit Inc probably out of business.
Post by: Tuicemen on March 27, 2025, 07:50:08 AM: I've been using the Broadlink RM pro for several years to control x10 via Alexa for several years. Since it is a IR/RF s
transmitter device you need a x10 transceiver like the CM15A. The Broadlink RM has several apps & skills which have been released over the years.
There are several threads in the forums on using the Broadlink so I'm sure you can do anything x10 with it and a CM15A.
Title: Re: Smartenit Inc probably out of business.
Post by: IPS on March 27, 2025, 11:12:36 AM: Thanks everyone for your response.
Where can I ger Broadlink RM. I have CM15A and it works.
Thanks.
Title: Re: Smartenit Inc probably out of business.
Post by: Tuicemen on March 27, 2025, 11:59:42 AM: The Rm pro is now up to version 4 available on Amazon I use the original.
Make sure it is not the mini as it only does IR, also if it doesn't specify the RF frequencies it works with ask. This one specifys the frequencies https://www.amazon.com/dp/B096TXWMPV?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_1
Title: Re: Smartenit Inc probably out of business.
Post by: Tuicemen on March 27, 2025, 12:17:17 PM: I also found a simular device which should work with X10 Lloyds (https://www.amazon.ca/Lloyds-Universal-Compatible-Customisation-Hands-Free/dp/B0BBBQPGBM/ref=pd_vtp_strm_d_sccl_3_4/140-5421575-9984017?pd_rd_w=fes9M&content-id=amzn1.sym.0e6ac4af-218e-4025-8a5e-e563bfc1df9d&pf_rd_p=0e6ac4af-218e-4025-8a5e-e563bfc1df9d&pf_rd_r=N0AJKNGZW5SWKA3AHE2F&pd_rd_wg=E3zhz&pd_rd_r=06cc9700-b9da-4fb9-bb5f-3f83da424b59&pd_rd_i=B0BBBQPGBM&th=1) >!
Title: Re: Smartenit Inc probably out of business.
Post by: IPS on March 27, 2025, 12:52:09 PM: I just ordered Broadlink RM on Amazon. Will be received on April 3.
Title: Re: Smartenit Inc probably out of business.
Post by: brobin on March 27, 2025, 05:27:07 PM: UPDATE!!

I just received this reply from the President of Smartenit. They ARE still in business!!

Received today:

The problem has been identified as an inadvertent change of resources in AWS. We are working on a fix and hope to be up by tomorrow at the latest.

Thank you for your patience during this inconvenience.

Al Choperena
President and CEO
Title: Re: Smartenit Inc probably out of business.
Post by: IPS on March 28, 2025, 07:17:59 AM: UPDATE!!

SMARTENIT STARTED WORKING AGAIN. >! :)%
Like Brobin said, they are back in business again.
Title: Re: Smartenit Inc probably out of business.
Post by: IPS on April 04, 2025, 05:23:48 PM: Hello everyone
I got broadLink RM4C, today. Spent lot of time trying to connect the app with the device on my iPhone.
Some how it would not work. Then I decided to use iPad and it connected by itself. I did.t have to do any thing.
Now need your help to connect to X10 devices. How do I do that. I don’t see what to connect to. Please help.
Thanks.
Title: Re: Smartenit Inc probably out of business.
Post by: brobin on April 05, 2025, 12:58:59 PM: You bought the Broadlink RM4C? You need the Broadlink RM4PRO
I think the C is only IR and does not support RF.

As mentioned above, this is what you need:
https://www.amazon.com/dp/B096TXWMPV?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_1
Title: Re: Smartenit Inc probably out of business.
Post by: IPS on April 05, 2025, 02:03:04 PM: I got RM4C pro.
Should I change it?
Title: Re: Smartenit Inc probably out of business.
Post by: IPS on April 05, 2025, 02:36:04 PM: Brobin I just opened the site you sent and it says out of stock and don’t know when it will be available.
There are many other with the same name. Could you please check if others are the same. Thank you.
Title: Re: Smartenit Inc probably out of business.
Post by: brobin on April 05, 2025, 03:19:44 PM: You have to return the RM4C Pro - it doesn't say it does 315MHz - only 433 MHz RF. The one that's out of stock specifies that it does the 315MHz RF while the other listings say 433MHz only. That may or may not be accurate. However, since you have it, try learning the X10 codes and see if it works, it may do 315MHz and not say so.

In the app, press the + in the upper right hand corner then Add Device and follow the prompts. Use a PalmPad to send the commands. If it learns the command, save it and test to see if the 315MHz band works.

Since the Smartenit is up and running now you can either wait for the one mentioned to be restocked or try this unit instead:
https://www.amazon.com/MOES-Universal-Controller-Conditioning-Appliances/dp/B0B6V9TVCN/ref=sr_1_27?crid=3NCY9PMJGIS82&dib=eyJ2IjoiMSJ9.5FeZdVZGL8sDpANGZ4rQY4_AkEd99NlgQ8spDRKAoC0OdUKOsMAlDkCy2ZcHxPULLUqCkZYB0SIQJIdMCtZjqRsZgz8-7-d0wDjeEsd5AjdztyTyM7oSZXLPqVy_xBT9N2X2Q0__pwjHzk6FbIyLaw2fKSifBjH5YISDbcnrh1Orc2iNSQ1OXkY6VhISabc9z89q9Cz3yrplVQukGtZ-F7pkBrAbUMdcLtIs9YG-Di6_J9fGHVpLQlgTC76GH1H01wxsi4uEIQlN19aqSOCz_P37J8aCWIY5s1sS7pCn3FA.9RwWAppnRtCN3PiJrPbuuhlRToTfNWwPr83d9LiJn3U&dib_tag=se&keywords=broadlink+rm4+pro+315+mhz&qid=1743880007&sprefix=broadlink+rm4+pro+315+mhz%2Caps%2C104&sr=8-27
Title: Re: Smartenit Inc probably out of business.
Post by: IPS on April 05, 2025, 04:16:20 PM: I just packed it to return. Will Waite for other’s availability.
Thank you for your help. Have a great weekend.
Title: Re: Smartenit Inc probably out of business.
Post by: Tuicemen on April 06, 2025, 06:34:01 PM: The manual specs for the Brodlink RM4 C states it works with RF 315 mhz so it should work.it is far different looking then the RM4 pro
https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.broadlinkcolombia.com/wp-content/uploads/2021/01/RM4C-Pro-SPEC.pdf&ved=2ahUKEwiWkpCDusSMAxWivokEHWDDDbsQFnoECBsQAQ&usg=AOvVaw0o0KJCsaMNELPQGYH4wJtj
Title: Re: Smartenit Inc probably out of business.
Post by: IPS on April 06, 2025, 06:47:38 PM: Yes it is the one I got. I just could not connect toX10 devices. I don’t know how to do it. Would appreciate your help.
Thanks.
Title: Re: Smartenit Inc probably out of business.
Post by: brobin on April 06, 2025, 08:00:49 PM: If yours does 315MHz, open the app and press the + in the upper right hand corner and follow the prompts. There's a video here:
https://www.youtube.com/watch?v=LMQP5uMrcEY and several others on YouTube.