X10 Community Forum

🖥️ActiveHome Pro => ActiveHome Pro General => Software Problems & Bugs => Topic started by: mike b on February 09, 2005, 09:51:47 AM

Title: Program Won't Start
Post by: mike b on February 09, 2005, 09:51:47 AM

I have tried and tried to get your software
to install on my Pentium IV running Windows
XP for Home. Everytime I try it will pull
up the registration screen and generate a
Microsoft error message at the same time
and shut down the program. Please advise.

Title: Re: Program Won't Start
Post by: X10 Pro on February 09, 2005, 12:37:43 PM

Mike B: Download the latest update here:

http://software.x10.com/pub/applications/activehome/ahp_updt.exe

And run it. Does that help?

Title: Re: Program Won't Start
Post by: terpnut on February 09, 2005, 10:05:45 PM

I have this same problem with both the
downloaded version and after the update. XP
throws and exception as the registration
screen appears.

Title: Re: Program Won't Start
Post by: terpnut on February 09, 2005, 10:21:20 PM

In case anyone is interested, the content of
the error signature is (with the update):
AppName: activehm.exe    AppVer: 3.0.0.179
ModName: ahp.dll
ModVer: 3.0.0.179    Offset: 00153650

** or using the initial 3.168 install:
AppName: activehm.exe    AppVer: 3.0.0.179
ModName: ahp.dll
ModVer: 3.0.0.168    Offset: 001233c0

Title: Re: Program Won't Start
Post by: X10 Pro on February 10, 2005, 12:33:40 PM

Terpnut: Thanks for the details on the
problem. We'll take a look.

Title: Re: Program Won't Start
Post by: shappyss on February 10, 2005, 08:09:37 PM

I have a similar problem with my computer.
If I open the program it works fine but if
I close it and then try to open it later it
freezes on the splash screen. Once I
restart computer it works fine until I want
to open it for a second time

Title: Re: Program Won't Start
Post by: X10 Pro on February 10, 2005, 08:20:45 PM

shappyss: Are you disconnecting the CM15A
from USB after the first time you run the
program? I had a similar freeze on start-up
here and we identified the problem. It should
be fixed in the next release.

Title: Re: Program Won't Start
Post by: nelson on February 10, 2005, 08:22:15 PM

"I have a similar problem with my
computer.  If I open the program it works
fine but if  I close it and then try to
open it later it  freezes on the splash
screen. Once I  restart computer it works
fine until I want  to open it for a second
time"

I'm having the same problem. I think they
are working on it...I hope.

Title: Re: Program Won't Start
Post by: X10 Pro on February 10, 2005, 08:49:38 PM

Nelson: I believe we have that problem fixed,
and it should be resolved in the next update.