X10 Community Forum

🖥️ActiveHome Pro => ActiveHome Pro General => Software Problems & Bugs => Topic started by: fredm on July 10, 2005, 10:28:20 PM

Title: Ask for help = CRASH
Post by: fredm on July 10, 2005, 10:28:20 PM

I have version 3.187. EVERYTIME I do the
following sequences the program crashes.

Tools - Find Other Computers - Help
Tools - Hardware Configuration - Help
Tools - Activity Monitor - Help - Contents

Does this happen only on my machine
(running Win XP media center) or is it bug
in AHP 3.187?

Title: Re: Ask for help = CRASH
Post by: WinS on July 11, 2005, 08:16:47 AM

FredM
It appears to be a bug.  Same thing happens
for me using XPPro, SP1.

Title: Re: Ask for help = CRASH
Post by: geo on July 20, 2005, 11:24:57 PM

Same problems here. Repeatable every time.

Title: Re: Ask for help = CRASH
Post by: geo on July 20, 2005, 11:25:42 PM

I have XP Pro SP2 w/3.187 installed

Title: Re: Ask for help = CRASH
Post by: X10 Pro on July 21, 2005, 06:10:25 PM

Geo: Can you open the help from Help

Title: Re: Ask for help = CRASH
Post by: geo on July 21, 2005, 10:44:40 PM

Help -> Contents [works]

All three conditions listed by FredM [fail].

Title: Re: Ask for help = CRASH
Post by: TimM on July 23, 2005, 08:24:37 PM

I have Windows 2000 Pro SP4+ w/AHP 3.187
installed. Same problems here. Repeatable
every time.

"ActiveHm.exe has generated errors and will
be closed by Windows..."

Help -> Contents works, all others crash.

Title: Re: Ask for help = CRASH
Post by: X10 Pro on July 25, 2005, 12:58:44 PM

We're working on this here. For any of you
seeing this problem: do you have any AHP
plug-ins installed?

Title: Re: Ask for help = CRASH
Post by: TimM on July 25, 2005, 01:23:13 PM

I don't have any plug-ins installed and
still get the problem with w/AHP 3.187.

Title: Re: Ask for help = CRASH
Post by: X10 Pro on July 25, 2005, 01:34:11 PM

We've identified a problem, and have it fixed
in our code. This should be part of the next
update.

Title: Re: Ask for help = CRASH
Post by: LDB on July 25, 2005, 06:19:08 PM

On top of the three FredM mentions, add
these.

I have "Smart Macros", and these crash the
software too,

Plug-ins - Smart Macros - About - Help =
CRASH

Plug-ins - Smart Macros - Enable Show
SmartMacro Wizard for New Macros, then
Plug-ins - Create Smart Macros - Help =
CRASH

I had the previous version of AH (the CM11A
that was flaky and finally croaked, try to
get a replacement). I thought that I'd try
this "upgrade", but from what I read in
these forums..............

I've had this new sw/hw for just over a
week, an upgrade allready and still
problems ?!?! -> if X10 doesn't fix these
sofware problems soon (within 10 days), it
will strike three, the crap goes back and
I'll be supporting another vendor's product.

Don't ya just love paying for the
priviledge of being their BETA TESTERS!

Title: Re: Ask for help = CRASH
Post by: X10 Pro on July 25, 2005, 06:53:03 PM

LDB: The problem we are fixing applies to
those cases you mentioned also.

Title: Re: Ask for help = CRASH
Post by: wireman on July 27, 2005, 07:52:19 PM

I have Home Pro Ver 3.186.
Whenever I try to auto update the program I
get "This program will now close, send
error report Yada Yada Yada.
So I never get the update....
Any help would be thankful

wireman714@aol.com

Title: Re: Ask for help = CRASH
Post by: X10 Pro on July 27, 2005, 08:08:11 PM

Wireman: Download the update installer
directly using the following link.

http://software.x10.com/pub/applications/activehome/ahp_updt.exe

The problem you're having shouldn't happen
for the next update.

Title: Re: Ask for help = CRASH
Post by: wireman on July 27, 2005, 09:17:57 PM

Thanks, update direct worked....