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🖥️ActiveHome Pro => ActiveHome Pro General => Software Problems & Bugs => Topic started by: joel rosen on October 30, 2005, 01:41:09 PM

Title: Winxp pro doesn't see the usb interface
Post by: joel rosen on October 30, 2005, 01:41:09 PM

I have reinstalled the program on my new
computer (P4, winxp pro sp2, same as old) and
now windows reports the interface as unknown.
I get the message that 'windows doesn't
recognize the device. I have uninstalled and
reinstalled the software and have tried to
manually install the driver for the device to
no avail. Windows sees the device but reports
it as malfunctioning. What to do?

Title: Re: Winxp pro doesn't see the usb interface
Post by: joel rosen on October 30, 2005, 02:55:31 PM

Fixed it!
Took out batteries, unplugged from wall and
replugged it in and voila!

Title: Re: Winxp pro doesn't see the usb interface
Post by: Brian H on October 30, 2005, 06:19:24 PM

OH The complete reset thing. Glad you found
it.

Title: Re: Winxp pro doesn't see the usb interface
Post by: rob matthew on October 31, 2005, 08:15:11 PM

Same problem on Windows 2000 Server.
after 4 hours of troubleshooting    remove
batteries  and power   and walla  it's the
module that  was hammered.
thanks for your fix   it worked for me  

Title: Re: Winxp pro doesn't see the usb interface
Post by: frank on November 19, 2005, 08:16:52 PM

Worked for me as well. Thanks.

Title: Re: Winxp pro doesn't see the usb interface
Post by: Brian H on November 20, 2005, 06:26:59 AM

In another message thread. Someone found
that the interface didn't have really good
noise filtering capacitors and added 4.
Their problem was solved. That said the
warantee also goes out the window.

Title: Re: Winxp pro doesn't see the usb interface
Post by: mike smih on November 25, 2005, 03:37:50 PM

Does anyone know how to get a lost active
Home activation code?

Title: Re: Winxp pro doesn't see the usb interface
Post by: dave w on November 28, 2005, 12:21:51 PM

email or call X10, you will need your email
address you gave to X10 when you ordered AHP
originally.

Title: Re: Winxp pro doesn't see the usb interface
Post by: bob w on December 25, 2005, 10:07:16 AM

I'm having the same problem. Just moved from
Windows 98SE to Windows XP Home Edition.
Program tells me the unit is not connected to
the USB interface (it is). I tried the
unplug, remove batteries, disconnect the USB
cable to reset-didn't work. Any suggestions?

Title: Re: Winxp pro doesn't see the usb interface
Post by: dave p. on January 28, 2006, 11:08:55 PM

I had the same problem and the unlug and
battery removal did the trick. I've NEVER
had this problem before and it all started
after I downloaded the latest software
version.  I really think the latest
software version has some REAL problems.

Title: Re: Winxp pro doesn't see the usb interface
Post by: D S on February 11, 2006, 06:08:45 PM

I had the same "unknown device" USB problem
with activehome pro.  It reported VID/PID
0000/0000.

Unplugging it & taking out the batteries made
it work again.  Of course, I lost my settings.