X10 Community Forum
💬General Category => General Discussion => Topic started by: Duck69 on September 20, 2006, 09:44:48 PM
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;D Bet most of you look at this post out of curiosity. ;D
Appointers Clutch is a Anagram for Technical Support. ;D ;D
Whew! You think X10 tech. support is bad ?
I sure hope that you never have to deal with D-Link.
I originally started trying to get some help from them yesterday.
Today at 1:05 PM I started calling, I finally gave up at 5:53 PM.
Even though I was on hold for up to a hour at times, I did get to speak to 3 different Tech Support people.
At one point when I suggested that their router was bad their tech support flatly said NO !
The last one told me they were busy and to call back in an hour.
I then e-mailed their Customer Service explaining the situation and asked them for help.
They e-mailed me back saying for me to (YOU GUESSED IT) call Tech. Support.
;D ;D ;D ;D ;D I had to laugh, otherwise I might have SCREAMED OBSCENITIES !
After this experience, I would like to promise never to complain about X10 ever again. ::)
But I probably will. So I better not promise. ;D ;D ;D ;D ;D
So, the next time X10 ticks you off. Remember it could be worse.
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Try talking to an AT&T Yahoo DSL Support rep. :'(
After an hour of broken English from a script that I didn't want to follow. I was transfered to a different Rep. That was worse at English than the first. Then he finally see on his computer that my whole area had a problem and that all the tests I did where not needed.!
later I called an American support person given to me by the original Rep and his computer is BROKEN and can't give me a repair time, ::)
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You want total frustration? Try talking to Symantec's CS. They outsourched it to India or Bangladesh, and 75% of the telephone staff don't speak standard English. Their accents are so heavy you can't understand what they are saying. Their e-mail support is worse. The replies are so garbled you can't read them. If you e-mail the problem you are having with the product in great detail, including all error messages, you get total gibberish back. :(
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You want good products that last, buy Belkin. You may pay more, but it's worth it. Example: Remember LapLink? It used serial cables to communicate between computers. LapLink sold serial cables at a proprietary price and claimed their software would accept other manufacturer's cables. Belkin made a gold-tipped serial cable (for less money than LapLink's) that worked perfectly.
LapLink is still in business, but I bet almost nobody buys it any more. Home networks and USB have pretty well reduced LapLink to a nitch business.
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Okay Microsoft beta tests it's software by releasing it (selling it) to the public. But x10 takes it a bit further!!!!!!!!!! The only thing more buggy than the software is there tech support. The people on the phone don't even have a way to run it themselves. And level 2 support is just a ghost as far as I can tell.