X10 Community Forum
🖥️ActiveHome Pro => ActiveHome Pro General => Software Problems & Bugs => Topic started by: louis on March 03, 2005, 09:57:06 AM
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Subject: 3.180 Crashes Upon Opening <BR>The only solution that I have been able to <BR>find is to reload 3.178 and then perform the <BR>update to 3.180. At that point 3.180 <BR>automatically opens. You must keep it <BR>loaded. Each time you restart AHP you will <BR>need to repeat the process. I am hoping we <BR>hear something soon about solution to this <BR>problem as this approach is time consuming.
ActiveHome Pro Update v3.180 Available [1 of 2] (http://www.x10community.com/forums/index.php?topic=5476.msg38348#msg38348)
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NOTE: I *WILL* address the <BR> problem...]
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Not sure it's the same problem but I at
first had 3.180 crashes after updating. I'm
on XP Pro SP-2. Here's what I did:
Archived latest .ahx file I ran with 3.178.
De-installed AHP.
Deleted leftover files / directory.
Re-installed software that came from my
original purchase of AHP & CM15A.
Started AHP, updated online to 3.180.
Started AHP & loaded my archived .ahx file.
Set preferences & hardware options.
Restarted AHP.
Maybe I was just lucky, but I fooled around
with several attempts to get 3.180 up and
stable, kept getting different results
(hang on open, crash while using it,
hardware settings would not stay set, etc.).
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PS: I have the luxory of creating system
images and restoring from a clean image.
When I finaly got 3.180 up and stable, I
restored my laptop from the last good
system image then repeated the installation
process I outlined in my last post, have
been running with it ever since with a hang
or crash or burp. Still have all the CM15A
problems (cannot run for very long without
having the USB interface cable terminated
on my laptop - power on or off, weird
things in the activity monitor log, and
every once in a while something does not
work right). I'm running now with my
CM15A in the middle of the house, laptop
plugged into the USB. X10 folks have
promissed again to send the diagnostic
CM15A interface to replace mine, supposed
to be here today or soon after.....
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PSS: Darn fingers on the keyboard, meant to
say:
have been running with it ever since
without a hang or crash or burp.
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Same complaint. I'm running XP Pro with
SP2. All worked fine a week ago but now AH
Pro crashes on startup. Waiting for a
fix...
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I had no problem starting AHP until XP SP2
was added, it now crashes the first time I
start it but it opens the second time. I am
running 3.180 before SP2 and now.
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SOlution for crashes with Window XP with
service pack 2. Follow the directions below
and it will not crash any more.
Crashes with win xp with service pack2
are caused by a new feature introduced by
microsoft : DEP ( Data Execution
Prevention), this feature is on by
default. Any program that violate the DEP
is shut down, If the software try to
directly interact with Protected memory (
Nikon Capture ) the OS may got into
the "Blue screen of Death".This was a
very frustating experience until I found
the fix. The DEP can be changed to
OptOut, and then add the offending
program to the list, this will stop the
ActiveHomePro from crashing; DEP can be
turned OFF , but this invlve editing
Boot.ini, any mistake and the computer
will fail to start. The link below will
explain all about DEP and how to properly
setup. So far I have the following
software in the exption list: DAC ( a
very expensive programmer editor), Nikon
Capture, Norton Ghost, Ulead
PhotoImpact10
http://support.microsoft.com/kb/875352
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Carmine - Your solution is a good one that
may work for some but may not work for
others, there could be other things causing
them grief. I have XP SP-2 with DEP on and
no exceptions and 3.180 works. But, I
must agree that your solution will
definately fix problems and it's great you
pointed this out, should help X10 fix some
bugs, nothing worse than code that does not
behave.......
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Carmine, thanks for the Idea, did not work
for me though.
What about X10, it's been two or more weeks,
do they have a fix for this??
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You may try to fully uninstall, then use
the original link to install the program(
regardless of the version, at last do the
upgrade to the current version.
Incidentally if you want to revert to an
older version, I suggest to follow the same
strategy.
My original link full install is 3.168,
after I upgraded to 3.180, because of
crashes I decided to revert back to 3.168 ,
and problems remained; that when I noticed
the upgrade does not install dll’s in the
x10 common folder if they are newer, like
x10nets.dll.
If anybody noticed this file ( x10nets.dll)
has changed a lot lately, I believe it else
reset the reset the clock without starting
AHP, that’s is one reason why if you have a
timer issue , if left connected to the
computer it works fine.
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Carmine: Thanks for pointing this out. I
don't think the DEP thing is responsible for
most of these problems, but we're going to
verify that here.
The most recent update installers (the ones
that are on the software server) now install
the specified version over any existing
version. So, if you use the 179 installer, it
will put the older version DLLs on over the
newer ones.
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X10, any answer regarding 3.180, lots of us
can't use it.
Will updates from now on not work for some of us?
I also have the smartmacro plug in?
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why is it that X10 did not catch this
problem with XP SP2? Are thay not testing
their software on this OS. Come on X10,
you can do better then this.
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Bruce A: X10 might not be responsible for
this problem - I am running WINXP/SP2 and
did not have any problem with getting the
update or in running the program. Sometimes
problems are the result of other settings
and programs on the users computer.
SPYWARE/VIRUS or other badly written
programs can cause the problems. For a
while I could not get a particular program
to install - the resulting solution was to
DISABLE a program that checks for updates
to another program. The program that i
wanted installed was very well written but
the update program was stopping the
installation process without an error
generated. Both were commercially
distributed products. Wh do you think that
the first thing they tell you to do upon
installing a new program is TURN OFF ANTI-
VIRUS PROGRAMS BECAUSE THEY MAY INTERFERE
WITH THE INSTALLATION PROCESS.
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Donald, I agree with you and have
experienced the same problems as you
described. I have done software testing in
the past and this is something X10 should
have caught. I guess we are really dealing
with a small company with a big company
look.
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I am one of the people who is having a
problem with 3.180 using SP2. I can
download 3.180 and update from 3.179 and
everything works fine until I restart the
computer. This is when I get the error
message and 3.180 will not load. My present
solution is to reload 3.179 each time I
restart the computer and then upgrade to
3.180. I do have my Norton Anti-Virus
deactivated when I go through this process.
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I have XP SP2 and Norton AV and I have had
no problem installing any upgrade even with
Norton AV running. Go figure.
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ActiveHome Pro update to v3.183 available!
I'm posting here so you get notified.
Bob
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Thanks Bob. Can I get a URL to download
the whole program so that I'm not just
doing an update. I would love to re-load
my machine from a clean backup then install
the program from scratch without going
through the update process.
You can send the URL to my email....
Thanks for the pro-active info !!!!!
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I just updated 3.180 to 3.183, am doing a
cold load of CM15A (AC unplug, batteries
out then in, AC plug-in, software clear,
hardware interface update, activity monitor
clear, delayed macro termination, interface
clear, timer / macro download, software
down, USB disconnect.) Keep your fingers
crossed....
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I previously have had trouble loading 3.180
with SP2. I was asble to load 3.183.
Thanks for resolving the problem.