X10 Community Forum
💬General Category => General Discussion => Topic started by: birdzeye on May 11, 2008, 09:06:44 AM
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Who is the "President" of X10? I have read on some of the threads here that it's Dave Rye, but I can't find any contact information. Can anyone shed any light on this? :)
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;D I think it's "Gaylord Clutchbutt" ;D ;D ;D ;D ;D ;D
..... Laugh every day.............
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Actually, it's S. Secrets. Nowhere on the X10 site can you find out who is at any officer position of the company.
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Read my post 3 above, it says a lot of "who's at the top".
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Well....if nobody knows that, then how about this:
Anybody know why my appliance module, with an LCD monitor plugged into it, turns on by itself after I turn it off?
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Local Control as covered in your other message thread. Also a very common problem if you try to use an appliance module with the newer Compact Fluorescent Light Bulbs.
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Local control is a sensor on the unit that detects a power drawl from whatever is hooked to the module that tells the unit to turn on without a remote.
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That's really STATE SECRETS, since nobody knows or tells. ;)
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You know this from where?
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there should be no reason to discuss who the president is, or people saying who they think it is. We have contact information available for everything available. Customer care also has the appropriate information for anyone that needs it.
Why does a company not post things of this sort?
Because, if you were a president of a big corporation, getting letters regarding tech support matters, wouldn't you be a little upset?
I hope this makes sense and gives you the reason I deleted posts about who it is.. besides, you were all wrong anyhow.
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Because, if you were a president of a big corporation, getting letters regarding tech support matters, wouldn't you be a little upset?
Yes, I would be upset to know the level of gross incompetence of my employees and the numerous problems with the use of my product that is causing customers to repeatedly ask for refunds their purchases and cause the company to lose money. I would want to achieve a level of excellence for my company in both of these areas, and would go to extreme lengths, which includes listening to the grievances of dissatisfied customers, in order to IMPROVE MY PRODUCT AND CUSTOMER SERVICE.
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Because, if you were a president of a big corporation, getting letters regarding tech support matters, wouldn't you be a little upset?
I know some people who run companies like to have feedback from end users so they know exactly how their products are doing. X10 seems to be more interested in flashy advertising than helping people get their equipment running.
Many of us here spend considerable time helping end users, and receive no compensation for our efforts. Of course, we are not the highly paid president of a big corporation.
Jeff
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Its a goverment cover up!!!
Its not a big secert just look it up on the internet.
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Why does a company not post things of this sort?
Because, if you were a president of a big corporation, getting letters regarding tech support matters, wouldn't you be a little upset?
A-h-h-h, I disagree on those points.
1) Most companies DO post that sort of information. However, it is certainly X10's prerogative to not post the information.
2) The company President would never see the letter or spend a pico second of time on it. Their Executive Assistant would take care of the problem, and there in lies the reason to send a USPS paper/envelope letter to the company president.
When a Customer Service rep sends an email up the pipe to the director of engineering, saying "Mr Birdzeye is having a problem with his widget, could you look into it?" the email gets dumped into the "I'll get to it when I can" bucket, and begins to grow mold. However when the same director of engineering gets this phone call " This is the office of the president and Mr Birdzeye is having trouble with his widget....could you look into it"? The director of engineering will react....quickly, and at least assess the problem.
I worked 28 years for a $28B a year company. Many times I saw this behemoth of a company react when simple, but well verbalized, written complaints got into the hands of the CEO's staff. When I was on that side of the fence I too thought that the company executives should not be places to take your complaints. Now that I'm on the other side of the fence I write to CEO's when:
1) I feel I have a very legitimate complaint.
2) I am very, very, very sure the problem is not at my end.
3) I have explored more conventional methods of getting my problem resolved (Customer Service) with no satisfaction.
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I did a quick Google search and found the following information. I'd trust the first link a little bit more, just because it's business week, but the other links could be correct instead.
http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=598742
http://www.hoovers.com/x10/--ID__101796--/free-co-factsheet.xhtml
http://www.manta.com/coms2/dnbcompany_gv8txs
Kevin