X10 Community Forum

💬General Category => General Discussion => Topic started by: mikiehahn on September 09, 2008, 11:15:03 AM

Title: Is 20 days long enough to wait for response from X10?
Post by: mikiehahn on September 09, 2008, 11:15:03 AM

I sent an RMA back to X10. I have tracking confirmation that they received the package on August 21.
On August 28 I sent an email inquiring about my refund. No response.
On September 1 I send another email. No response.
It's now been 20 days and nothing.
X10 has over $750 of my money, their product back and I have nothing.
This is one company I will NEVER deal with again!

Title: Re: Is 20 days long enough to wait for response from X10?
Post by: Tuicemen on September 09, 2008, 04:23:52 PM

Call customer service (800-442-5109)
With the changing of staff going on around Labor Day something may have got missplaced! :'
The X10 staff I knew that use to handle issues like this have moved on, some one else may have a new e-mail contact and will jump in! :'