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🖥️ActiveHome Pro => ActiveHome Pro General => Software Problems & Bugs => Topic started by: aega1988 on February 28, 2010, 02:27:50 AM

Title: Error Getting X10Net Interface
Post by: aega1988 on February 28, 2010, 02:27:50 AM
Hi,
Im using Windows 7 and my AHP software is not working. When i try to load de program i get this error: Error Getting X10Net Interface.
Is it a problem of comatibility with W7? This happened after I installed the online software. I also want to know what register code should I use to register the softwares? I didnt get any email with the download links, I had to ask to be resended to my mail.
Thnks
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 28, 2010, 07:38:15 AM
AHP runns fine on my copy of win7 are you running as administrator?
Are you running 32 or 64 bit windows.
Registration numbers are usualy order number+1 for AHP order number+2 for SmartMacros .......
 >!
Title: Re: Error Getting X10Net Interface
Post by: PalmettoJim on April 02, 2010, 06:45:06 PM
I get the same message using Windows 7.  But it worked fine when first installed.  I called tech support and they had me uninstall it and reinstall.  Then it ran for a few weeks but the same error came back.  So I called back.  They had me reinstall it again... That is their fix...!!!  Some tech support... :-(
Title: Re: Error Getting X10Net Interface
Post by: Padymcc on May 18, 2010, 05:44:45 PM
I'm experiencing the same problem, ever since loading the report software last night when I received access to it.
I run Win7 and AH was running fine until the remote software was installed.

Any assistance would be appreciated, including what the file name extension for my existing devices would be so I can copy it before the need to remove and reinstall AH.
Thanks in advance.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 13, 2011, 01:38:10 AM
I was playing with some timers when AHP locked up, i killed it using task manager and when i went to open i am getting the x10Net interface error. I have uninstalled and reinstalled three times now and no luck....all the drivers too.....please help......is this a corrupt file of is my CM15A frozen? Most of my timers continue to run properly but i cannot open the software... :-\
Title: Re: Error Getting X10Net Interface
Post by: Noam on January 13, 2011, 07:02:29 AM
From my experience, If you get that error when you try to open AHP, (and AHP wo'nt open), that usually indicates the x10nets service isn't running.
Rebooting will usually correct that.
If you get the error that you couldn't connect to the CM15A, then you should try the "battery pull" reset.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 13, 2011, 09:47:06 AM
Unfortunately the reboot does not work, i tried the battery pull too, and still not luck....but i am not getting a "cant connect to CM15A" error im getting the x10 interface error. Is it possible i have a corrupt x10net.exe file? I have erased and re-installed but am i missing a file somewhere? I erased all Common files, all x10 hardware files, my SDK install, my Smart Macro install.....and then i have just reloaded the AHP and the drivers and no luck......

the good news is were of to Hawaii to escape the cold for a while...the bad news is some of my timers are not working...........
Title: Re: Error Getting X10Net Interface
Post by: Noam on January 13, 2011, 01:30:22 PM
Check to see if the service is running.
If it is stopped, restart it.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 13, 2011, 02:06:09 PM
How do I restart? Double click x10net.exe in the common files folder? I did that and nothing happens. Butyou are correct it's not running, or at least it's not in task manager.
Title: Re: Error Getting X10Net Interface
Post by: Brian H on January 13, 2011, 02:17:58 PM
Look in the processes tab of Task Manager.
Title: Re: Error Getting X10Net Interface
Post by: troll334 on January 13, 2011, 02:30:14 PM
Right-click 'My Computer'
Choose 'Manage'
Expand the Services widget
Locate the service in the right window pane (bottom likely)
Right-click the service and choose start.
Further, you may double-click the service, choose the Recovery tab,
and set the failure options to 'Restart the service'.
That should do it. If it ever does fail again, windows should restart it.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 29, 2011, 12:19:23 PM
back from Hawaii...very nice holiday!!!!

OK, Troll i tried you suggestion and the the progress pop up gets about 3/4 the way the way complete the error pops up again.....when i leave it and the progress keeps ticking along and finally completes i get the

"Services" Error - Could not start X10 Device Network Service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.

When AHP froze i used Task Manger to Kill it and i also killed this service thinking that was a good idea....obviously it was not...have i corrupted the service files somehow? How do i re-load the service files?

Thanks

Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on January 29, 2011, 12:28:36 PM
Stop the x10 nets service then go to ProgramFiles/common files/x10/common
remove all files from that folder!
reboot
Don't uninstall AHP
Reinstall AHP

 >!
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 29, 2011, 01:51:03 PM
Tuiceman,
     I did not have to stop as it was not running, or so the Service Manager showed...I did what you suggested and it reinstalled the Common files bit i am still getting the same error....anymore ideas?

Thanks so far for the help all...


James
Title: Re: Error Getting X10Net Interface
Post by: Dan Lawrence on January 29, 2011, 02:56:32 PM
Try uninstalling AHP TOTALLY .  Use the Add-Delete option in the Control Panel to totally remove AHP and all the folders. IF the uninstall does not remove the X10 folder under Common Files, use the rename option under Windows Explorer to rename it to "junk" which will allow you to delete it.  Then reinstall AHP and see if that cures your problem.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 29, 2011, 03:35:13 PM
I have done this but only deleted the common files folder i did not rename it first...i will try your method and report back...


Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 29, 2011, 11:03:47 PM
I un-installed AHP, searched and deleted all x10 files...deleted the X10 service itself using regedit and then reinstalled using the latest link from x10 software website and...........still the same error........very frustrating!!!!! B:(

Am i somehow still not deleting the correct x10nets.exe file/service, does the download file use the internet to get all the files when i install? Can someone tell me what version their X10nets.exe file is? Mine is 1.0.0.1...same for the x10.exe file in the Common files folder......

 
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 29, 2011, 11:11:01 PM
OK i just read a different thread and there was a mention of the Dependency Walker...i ran x10nets using this and it is saying i am missing IESHIMS.DLL and WER.DLL......so my question now is why do these not get installed when i re-install the software? Weird......

 http://forums.x10.com/index.php?topic=22449.0 - thread mentioned above
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 30, 2011, 12:21:38 AM
I tired installing SDK first.....then AHP...still no go...
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 30, 2011, 01:08:00 PM
One thing i did notice in the Add/Remove programs list is that after i UN-install AHP and Vanguard and X10 Hardware the line is still there but with little or no Size in the size column...and the icon is a little computer/CD picture....so I am wondering if my UN-Install did not work properly.....see attached pic

Any ideas??? I really need some help....I received my XTBM just before this happened and was really getting going on fixing my one problem with my Active Home switch and now i am dead in the water......plus this is keeping me up a night........ B:(

Thanks..


 
Title: Re: Error Getting X10Net Interface
Post by: Dan Lawrence on January 30, 2011, 03:51:54 PM
The ActiveHomePro folder stays but NOTHING is in it.  You can delete it.   If the X10 folder in Common Files is still there, you can rename it to anything and then delete it.  Then when you reinstall AHP everything is new.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 30, 2011, 11:31:51 PM
I have deleted any and all folder/files that have to do with AHP, used the windows SEARCH tool to look for activehome, x10, and deleted everything.....and the line still appears in the Add/Remove Programs list....I am at a total loss now....I am going to try to install it once again but i have my doubts....

Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on January 31, 2011, 07:45:55 AM
jamesjr
You May have to do some windows repair options.
Delete AHP remove the line from add/remove programs if it gives you the option.
Remove the x10 common folder Remove the AHP Folder.
Open my computer then right click on the drive that windows is in (usually C:)
click on options then tools then check for errors
Check both boxes then OK it should tell you it can't do the operation but schedules  for next reboot.
Reboot you PC
The scan and repair will take some time to work threw.
Once done check to see that the X10 nets isn't in the services.
You may need to get Autoruns for windows (free) which will help removing X10 nets.

If you have your window CD you may need to do a fix\repair with it. I believe there is a option that will fix the registry(hidden) you'll need to check the internet for the exact How to.
Title: Re: Error Getting X10Net Interface
Post by: troll334 on January 31, 2011, 08:55:50 AM
Consider using something like CCleaner. It's freeware (I donate because it's awesome) and it does a great job of
cleaning registry, temp files, etc. You may find it'll do a more thorough job of cleaning your registry.
check it out.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on January 31, 2011, 10:27:35 PM
Well I think I have tried it all now, cleaned the registry using CCleaner, manually cleaned the registries of all X10 items....ran the CHKDSK deal, and still no luck. Other than re-installing Windows...which seems crazy to me cause the computer is working fine....i think i am SOL.

Any one want to buy a XTBM and XTBII and all my X10 items....i'm dead in the water.....no wind left in the sails....I guess i need to buy a new computer now.....

 B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( B:( >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*< >*<
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 01, 2011, 08:58:45 AM
Before giving up, you might want to post a request for help on X10's FaceBook page. That usually gets a quick response from them.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 01, 2011, 09:15:08 AM
Noam,
    Great idea, I will try that....I was frustrated last night or sure.....you'd think all this stuff would work together.....
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 01, 2011, 09:25:49 AM
If you post there that you are giving up, they often reply pretty quickly (keep in mind they are on the West coast, though), in order to keep the negative comments to a minimum.

You might also try sending a private message through the forums to "AHP Dev", "ErikP", or by sending an e-mail to "ericb@x10.com". They seem to be helpful when you contact them directly, but sometimes they are to busy to watch the forums, I guess.
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 01, 2011, 09:27:41 AM
jamesjr
Not that this is any help but this has happened to me! ::) :'
First on a XP sp3  now on my Windows 7 machine.
seems maybe a bug was introduced back about 3.293 as thats when it happened on my XP machine.
as this machine was a old system I figured part of the problem was a dirty system as I had used it for debuging and trial software.
Now with this latest Windows 7 issues it is even stranger as a system restore even fails to fix the issue.
I reinstalled windows XP on the test machine after backing every thing up (man what a job)
reinstalled AHP and every thing was up and running then I tried to load a old AHX file and the system crashed/hung stopped AHP using task manager as you did and AHP wouldn't load reports the "Error getting x10 net interface" message.
I figured with a new system a restore would work, Wrong! never did have much faith in that!
So I reloaded windows again  and followed the same routine setting up AHP then clicking on open file and choosing my AHX back up. Wham lock up again. I'm not sure if it is the open file option in AHP or a corrupt AHX file maybe both.
I reloaded XP again (seemed to be the fastest way to get backup and running) this time I didn't use the Backup AHX file but a different one. and every thing is working.

I sill have this isssue with one other XP SYStem and MY new Windows 7 machine. B:(
I've fired off a PM to one of the programmers and will send some emails today.
If/when you get back up and running don't use your AHX file that was running in AHP when it fail as it most likely got corrupt as well.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 01, 2011, 09:40:45 AM
Noam, Tuicemen,
      I really like the benefits of X10 and really want to get it working....so i will not give up....but i sure was frustrated last night.....I will continue to try different fixes as time allows....

Tuicemen - thanks for sharing your story...at least i know im not alone.....


Title: Re: Error Getting X10Net Interface
Post by: Noam on February 01, 2011, 09:41:21 AM
You might try deleting (ore renaming) your AHX file, and then restarting (you may need to reinstall AHP again).
It should give you some error that it can't find your AHX file, and create a new one. If that works, then your AHX file is corrupted.
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 01, 2011, 09:51:56 AM
If it was just a mater of a bad AHX file then a new install of AHP should work as it creates a new AHX file on installation! A new install of AHP fails with the same error message using it's default AHX file.
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 01, 2011, 10:03:00 AM
If it was just a mater of a bad AHX file then a new install of AHP should work as it creates a new AHX file on installation! A new install of AHP fails with the same error message using it's default AHX file.


From my experience (although it has been a really long time since I UNINSTALLED AHP before doing another install), if you had a previous AHX file selected, I think that one is still the selected one after an install.
I'm afraid to uninstall just to test it, but it is certainly worth a try.
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 01, 2011, 10:07:13 AM
If it was just a mater of a bad AHX file then a new install of AHP should work as it creates a new AHX file on installation! A new install of AHP fails with the same error message using it's default AHX file.


From my experience (although it has been a really long time since I UNINSTALLED AHP before doing another install), if you had a previous AHX file selected, I think that one is still the selected one after an install.
I'm afraid to uninstall just to test it, but it is certainly worth a try.

Okay, I did a quick test.
First, the AHX file name IS stored in the registry, but I don't know if that gets reset after a reinstall.
I closed AHP, renamed the AHX file, and re-opened it. It kept the file name in the title bar, but the modules and such were gone.
I then closed, changed the file name back, and re-opened. They were all there again.
It is worth trying, you don't really have anything to lose (other than a few minutes of your time).
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 01, 2011, 10:12:02 AM
the Issue isn't Just AHP.
All/any Program created with the SDK also fails. You get the same error message!
The issue isn't the AHX file!
The issue is the X10nets file!
 >!
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 01, 2011, 03:12:31 PM
I just posted to FaceBook, asking the developers to take a look at this thread, and the other one (looks like the same issue, maybe we need to merge them into one).
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 01, 2011, 03:36:35 PM
I locked the other thread as merging tends to be a bit of a job sorting.
and may lead to a confusing read!
I guess I should have dug into this issue a little more when I first came across it.  But like I said it was on a old debugging machine and figured that was the reason.
I'm currently cleaning out the registry on a XP machine with this issue and will try installing a old version of AHP before the newer x10Net build.
The old SDK worked so the old AHP should! ::) :'
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 01, 2011, 03:47:51 PM
If installing the older SDK worked, then trying to install an older AHP might work too.
If so, you can then try upgrading AHP, and seeing if it breaks again.
I know there was an issue with prior versions of the SDK installer, where certain files (the ahcmd.exe and ahscript.dll, specifically) were not being updated in the right locations.

If you had any SDK-created programs running while you tried to install or reinstall AHP, they might have locked the x10nets.dll, which may have prevented it from being updated.
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 01, 2011, 04:33:00 PM
OK installing a old AHP didn't work! B:(
However I was in contact with Erik P and I've now got my windows 7 Machine working with AHP again!
I'm sure Erik will jump in here.
Here is the fix for Windows 7 and maybe Vista.The developers haven't been able to reproduce the issue in XP
However, hopefully I haven't deleted the corrupt AHX file and can send it to them as I know it will reproduce the issue! ::) :'
 >!
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 01, 2011, 04:57:26 PM
OK Here's the Fix for XP!
Seems the same file gets corrupt in XP as Windows 7  and probably Vista.
For those running Vista find where the  X10Active.xml file is  and rename or remove then reinstall AHP.
Maybe someone running Vista with this issue can post the location of the file or if it is the same as XP or Win7 state that fact!
 >!
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 01, 2011, 05:28:44 PM
Yes, "Erik P" is very helpful, and really seems to know his stuff.
This answer makes a lot of sense. It looks like X10Active is the config file for AHP. If it gets corrupted, then AHP doesn't want to work.

You should now be able to go back and install the latest versions of AHP and the SDK, and run with those.
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 01, 2011, 08:35:22 PM
yep updating to the latest greatest works!
Now all as X10 programers need to do is figure out what is causing this to happen!
then add a catch to AHP so it doesn't corrupt this file on a bad/forced shutdown.
Title: Re: Error Getting X10Net Interface
Post by: -Bill- (of wgjohns.com) on February 01, 2011, 11:41:33 PM
Fortunately (knock on wood  B:(  get it?  rofl ) I haven't had this problem yet myself.

However, a search of my Windows Vista 64bit system finds X10Active.xml in the following folders:

C:\Program Data\X10 Settings\

and

C:\Users\All Users\X10 Settings\

for what ever it's worth.
 >!
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 02, 2011, 06:28:36 AM
Fortunately (knock on wood  B:(  get it?  rofl ) I haven't had this problem yet myself.

However, a search of my Windows Vista 64bit system finds X10Active.xml in the following folders:

C:\Program Data\X10 Settings\

and

C:\Users\All Users\X10 Settings\

for what ever it's worth.
 >!

C:\Users\All Users is a shortcut to C:\ProgramData.

--Noam
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 02, 2011, 09:23:24 AM
Lots of horsepower on the issue...Awesome!!!

I have not tried the solution yet but am about to...but here is a question.....why did that file not get re-copied with the correct one after i un-installed/deleted all X10 files and re-installed the software?

I did a little digging last night too and compared a Install Log from an install on my work machine (first time install - AHP works fine) to the Install Log on my problem machine at home and found that two DLL are logged at not being copied...mvscp100.dll or somthing like that (don't have the file in front of me), so my plan was to find them and delete or rename and then install again and make sure they go re-copied and then try it...the files were supposed to be in system32 folder in Windows......but on my machine there was no systrem32 folder to be found....I called on of my IT buddies from work and he laughed and said "Impossible, Windows would not work"...So with a little Google searching i found a page that talked about this and offered a cmd line to repair.....with nothing to lose i tried it and like magic the folder returned.....then my father came by and it was time to head out to the shop to work on the race cars...so i never go any farther......I will check today and get back to you to see if the missing .dll's are in the folder or not, and if replacing them helps or not...I am going to try this first before i try the x10active.xml fix...because i know i have deleted that folder doing my uninstall/clean up...

Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 02, 2011, 09:51:28 AM
Obviously that file doesn't get removed with an uninstall!
Probably something X10 should look at.
That whole folder should have been removed with a uninstall.
As for you not seeing System32 folder it is a hidden system folder, you must have Vista set to display hidden system files & folders.
 >!
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 02, 2011, 10:06:56 AM
Obviously that file doesn't get removed with an uninstall!
Probably something X10 should look at.
That whole folder should have been removed with a uninstall.
As for you not seeing System32 folder it is a hidden system folder, you must have Vista set to display hidden system files & folders.
 >!
I'm pretty sure you'd lose all of your AHP settings if that file gets removed.
The uninstall should give an option ("are you sure you want to remove all of your settings? If you do, you will have to re-create them if you ever re-install") for that.
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 02, 2011, 10:19:07 AM
I'm pretty sure you'd lose all of your AHP settings if that file gets removed.
The uninstall should give an option ("are you sure you want to remove all of your settings? If you do, you will have to re-create them if you ever re-install") for that.
Agreeded! But it would have solved this issue early!
Or a check for that file on a install and ask if you wish to uses previous settings.
 >!
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 02, 2011, 02:53:23 PM
Well guys, I can sleep again  :)% :)% :)% :)% :)% :)% :)%

I found the non copied dll's in the system32 folder, deleted them and re-installed AHP. The files were replaced....and it did not help.....

so i went and found the x10active.xml file and is was not in the USER folder it was in the USER.Windows folder...so i copied it to the USER folder and.......still did not work....

so i deleted it from both spots.....re-installed AHP and logged on then off and the Start button said "New Program Loaded"...i clicked on it and low and behold it said AHP was installed....this never happened all the other times i installed the software....I then clicked on the short cut and TA DAAA......AHP opened.....I gasped a huge sigh of releif and was momentarily overcome with uber joyous feelings.....I then thought to myself where did it put the infamous x10active.xml file....I ran a search and it wound up back in user.windows folder....right where it was...so in the end it is just what Tuicemen sorted out...

Thanks you so much for plugging away Tuicemen and Noam #:).....if your ever in my neck of the woods i have a race car ride with your name on it for you.....

One last thing...can i use my .AHX file or should i start over?

Now its time to start figuring out why my SmartHome 2846 does not go on properly......but that is a different thread....




 
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 02, 2011, 03:16:21 PM
Thanks you so much for plugging away Tuicemen and Noam #:).....if your ever in my neck of the woods i have a race car ride with your name on it for you.....
What neck of the woods would that be? ;-)

Quote
One last thing...can i use my .AHX file or should i start over?
That's up to you. If it doesn't work, you can always re-do the above steps, and then create a new AHX file.

Quote
Now its time to start figuring out why my SmartHome 2846 does not go on properly......but that is a different thread....
I don't see a model 2846 on their site. Are you missing a digit there?
I have a bunch of Smarthome switches, so I might be able to help you figure that one out, too.




 
[/quote]
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 02, 2011, 03:25:54 PM
jamesjr  nice to hear your up and running!
like noam stated it is up to you as to if you try your old AHX file if you do and it fails don't delete it the X10 programers may wish to have a look at it!
At least you now know how to get back up and running. ;)
I unfortunately had blown mine away after I confirmed it was corrupt!
 >!
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 02, 2011, 06:35:31 PM
Guys,
        AHP locked up when i tried to open my old file.....I don't have time to fix as i am off to dinner and a hockey game tonight

Noam - I am in Edmonton Alberta, where are you?

Tuicemen - shall i send you the file so you can pass along to the x10 people?
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 02, 2011, 06:40:03 PM
You can send it to me with the windows version your running and I'll forward it for you!
 >!
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 02, 2011, 06:44:38 PM
OK, I could not resist and deleted the .xml file ONLY and then re-installed AHP....And the program started again....I guess i have to rebuild my file :(

but at least i am up an running.....


Tuicemen i will send now.

Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 02, 2011, 07:30:50 PM
Thanks I forwarded it right away!
 >!
Title: Re: Error Getting X10Net Interface
Post by: Noam on February 02, 2011, 07:57:38 PM
Noam - I am in Edmonton Alberta, where are you?

I'm near Washington, DC
Title: Re: Error Getting X10Net Interface
Post by: Dan Lawrence on February 02, 2011, 08:36:26 PM
Maryland or Virginia?  I'm in Baltimore.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 02, 2011, 11:06:41 PM
Noam, it's a 2486, 6 button switch. On, off, a,b,c,d
Title: Re: Error Getting X10Net Interface
Post by: lodtrack on February 03, 2011, 07:38:04 AM
Could not help but jump in with an observation and thought (or 2).... a few of you went to great lengths to help out Jamesjr which is admirable. I want to relate a customer service issue I encountered yesterday. I bought Norton anti virus 2011 via the Internet. When I tried to upgrade my protection to 2011 , the install hung up for a while , then the software gave me a link to a service site . After filling in a box describing the problem, the service rep came into a chat window within a minute and assured me he would get it installed with me. He asked a few questions around the product key and my old install and quickly asked to take over my computer remotely. He could tell that I was an experienced person around PC's but assured me it was their problem the software did not install and wanting to correct it and learn the root cause. He tried to install from disk to verify my trial, and then went to safe mode (with networking)with a reboot , took over again and checked registry and deleted temp files etc. He downloaded software and waited the whole time. He got it running and rebooted to normal windows and then updated all virus defs. The final step was to ask me if I was completely satisfied and if he may close my case number. He would then advise his supervision of anything learned for product improvement purposes. (all of this took an hour of his time at no charge)The moral of this story , with the amount of software copies X10 sells for prices varying from $9.99 to $99.99 could they do a better job of software development/support? If they had this level of support, rather than loose their shirt on service calls, they would fix the problem. I have installed a lot of software in my 30 years of playing with Pc's. I have never seen a software package create so much frustration. I encountered all kinds of issues (not installing) AH and ran into installations and repeatability issues with AHP. I feel for a newbie that lacks experience and embarks upon a hobby with X10... again, good job helping out , if it was not for this forum I fear the suicide rate would rise.
Title: Re: Error Getting X10Net Interface
Post by: Brian H on February 03, 2011, 11:55:25 AM
jamesjr, Is the 2486 a 'D' dimmer or 'S' relay type?

Smarthome chose a different X10 protocol for dimming.

My only 2486D is in a tabletop case so I can't test if it would dim with the older before soft start On then dim down sequence.

I know the Extended dim commands sent to a 2476D and 2456D do not work. Also localy dimming them sends a %dim back on the line that the CM15A does not process.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 03, 2011, 02:40:26 PM
Brian,
      Its an S type. When i turn it on with the button on the unit itself i can turn it off via AHP everytime....but i can almost never turn it on...I bought the XTBM to trouble shot but then i had the .XML problem and then went on holidays for two weeks....so I am just getting back on it...first i have to reprogram it all though..


Tuicemen  - My windows is XP Prof SP3

Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 03, 2011, 08:47:34 PM
AHP is working but...now i can't see the CM15A.....I loaded the x10drivers_rf_all.exe and it did not help..but it did give me an error when trying to install the HID file...what does that do?

Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 03, 2011, 11:36:58 PM
OK, i got the CM15A to come alive with a battery reset...I cleared the memory and then when i went to upload timers and macros...boom..... i got the error "AHP has encountered a problem and needs to close"......so now when i open AHP it just sits there...and to close it i had to kill in Task Manager.....I will replace the .XML file again but jjjeeezzzz this is ridiculous...

Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 04, 2011, 07:32:56 AM
I too had issues with the HID driver so I went to device manager and uninstalled the HID driver. Windows 7 auto update then updated and fixed it .
For XP a uninstall of both the cm15a driver and the Hid driver may be needed before you reinstall AHP.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 04, 2011, 09:05:58 AM
Tuicemen,
       The CM15A is part of the AHP install correct? Or can i get just the CM15A and the HID drivers somewhere? I think i got it working but i am not sure if the HID fixed itself or not...can i tell somehow? or should i remove and do a windows update as you suggest? 

Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 04, 2011, 09:18:20 AM
If you go to device manager you can see if the CM15a and HID connections are working correctly.
If there is a exclamation mark next to them there is a issue.
Both of these get installed with a AHP install.
However if these are already in windows windows sees that it already has the latest driver and doesn't update.
You need to uninstall the driver so windows will reinstall the driver when you install AHP. ::)
Windows 7 has X10 drivers XP doesn't so a windows update won't work for you!
Hope that helps!
 >!
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 04, 2011, 07:39:32 PM
Tuciemen,
     I checked the device manager and they are both labeled x10 and do not have the question mark...so i guess all is good.....Any word back from the X10 dudes on my file? Could they reproduce the issue?

I used an "old style" lamp module option to pick a non-diming switch for my 2486 (2846?) Insteon switch and it seems to be working!!! :)%.......but the timer i have set does not...... rofl, I  have it set to come on at dusk, today that was 5:25 PM, i watched the seconds tick down and the switch did not flick to on.....about 20 seconds after 5:25 i clicked it myself and i heard my wife yell..."ON".....so it seems to get the signal but now the timer is not working.....I need to read more threads on timer/dusk/dawn problems...good thing its the weekend and i can stay up late......I was under the impression that it was best to set a flag for dusk/dawn tasks......Yes? No? Any tips?

Thanks

Title: Re: Error Getting X10Net Interface
Post by: Dan Lawrence on February 05, 2011, 07:43:47 PM
Tuciemen,
     I checked the device manager and they are both labeled x10 and do not have the question mark...so i guess all is good.....Any word back from the X10 dudes on my file? Could they reproduce the issue?

I used an "old style" lamp module option to pick a non-diming switch for my 2486 (2846?) Insteon switch and it seems to be working!!! :)%.......but the timer i have set does not...... rofl, I  have it set to come on at dusk, today that was 5:25 PM, i watched the seconds tick down and the switch did not flick to on.....about 20 seconds after 5:25 i clicked it myself and i heard my wife yell..."ON".....so it seems to get the signal but now the timer is not working.....I need to read more threads on timer/dusk/dawn problems...good thing its the weekend and i can stay up late......I was under the impression that it was best to set a flag for dusk/dawn tasks......Yes? No? Any tips?

Thanks

Did the timer work before 3.305?  Try deleting the timer and rebuilding it.  3.305 seems to not like imported timers from an older .ahx file.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 05, 2011, 09:31:00 PM
Don,
    No its a new timer....I figured out today that AHP does click the switch its just ~50 seconds late.....but even though the switch on the screen clicks to on the light does not come on. But if i click the switch with the mouse the light does come on.

 - the time on the CM15 looks to be the same as on my PC, why would the timer be behind by 50 seconds?
 - Is the code that the timer sends different than the code that gets sent when i click with a mouse?

I guess i can use my XTBM to sort that out......


 
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 05, 2011, 10:07:49 PM
Now and AHP mouse click does not work the switch anymore...But i am getting x9.75, f120 and n0.0 on the xtbm.....to me this should be more than enough signal to get the switch to come on....

Noam - what Module are you using for your 2486 switches? Are all of yours the D (dimmer) The one i have is the "S" model.

Title: Re: Error Getting X10Net Interface
Post by: Noam on February 06, 2011, 11:11:06 PM
Noam - what Module are you using for your 2486 switches? Are all of yours the D (dimmer) The one i have is the "S" model.

I don't have any 2486 switches.
Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 07, 2011, 09:11:08 AM
Sorry Noam, I assumed you did when you said in a previous post on this thread that you had a "bunch of smart home switches".....which units are you using?

Title: Re: Error Getting X10Net Interface
Post by: Noam on February 07, 2011, 10:30:37 AM
Sorry Noam, I assumed you did when you said in a previous post on this thread that you had a "bunch of smart home switches".....which units are you using?


I have:
4 of the 2466S, defined as "Flourescent Decorator Switch"
2 of the 2476S, defined as "Flourescent Decorator Switch"
2 of the 23896, defined as "old style (non-softstart) Lamp Modules" (although I could have defined them as non-SoftStart Wall Switches, I guess)
1 of the 23893, defined as "Flourescent Decorator Switch"

Title: Re: Error Getting X10Net Interface
Post by: jamesjr on February 07, 2011, 10:55:53 AM
Do any of them seem to create there own noise as measured with an XTBM?

Title: Re: Error Getting X10Net Interface
Post by: Noam on February 07, 2011, 01:11:20 PM
Do any of them seem to create there own noise as measured with an XTBM?

I don't have an XTBM, so I can't answer that one. Sorry.
Title: Re: Error Getting X10Net Interface
Post by: Brian H on February 07, 2011, 01:21:25 PM
I would not think the switches would cause noise. The load connected to them maybe.
I am not to familiar with all the Smarthome models listed. If some where two way it is possible they could absorb some of the power line signals.

Now I have some old Smarthome 2000 series X10 ApplianceLinc. The receive only ones are terrible signal suckers. Worse than the 2000 series two way modules. I analyzed one and Smarthome cut corners. Bypassed where the tuning circuit belonged with a simple cap. It was terminated with a pair of diodes to limit + and - voltages. It effectively put a cap across the power line.  :P
Title: Re: Error Getting X10Net Interface
Post by: howardk on August 06, 2011, 12:58:41 PM
SO I had the same problem and the post on the service not starting put me in the right direction.  My resolution was to go to the service and select properties and re-enter the password.  Yes you need to install the service as an administrator.  My user account on the machine is an Admin account, but when I changed my password the other week it screwed up the X10 service.  How stupid is that?  If I had to go and reset the password in everything that installs a service when I change my password I think I would mix up a strong batch of Kool-Aid.

For you poor home users who are not computer savvy - when you get your nice new WIN7 machine from whomever, the real Administrator's account is disabled, so you can't log in if you would like to install as THE Administrator.  I did not test this, but assume if you change the Administrator password it will break the X10 service again - just a guess based on current behavior.  See the following tech brief on how to activate.

 http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html
Title: Re: Error Getting X10Net Interface
Post by: jweiblen on October 16, 2011, 09:35:19 AM
First of all, Thank You everyone for the posts in this thread.  Thanks to reading through this thread, I was able to solve X10Net Interface Error without uninstalling AHP and losing the AHP registration, Modules, Timers, etc.  I am using Windows XP Media Center Edition (SP3).  Here are the steps:

    1.  Checked the Device Manager to make sure that the X10 USB Activehome device was present.  (It was)
    2.  Checked Task Manager for the X10Nets.exe processs was running.  I had to start it manually.
    3.  Renamed C:\Documents and Settings\All Users\X10 Settings\X10Active.xml
    4.  Downloaded and ran the install for the AHP Software.
    5.  When the question of "C:\Program Files\ActiveHome Pro folder already exists install anyway?" (or something like that), answer YES.
    6.  Completed the AHP Setup.

After completing these steps, AHP opened normally.  I did not have to re-register AHP and all of my modules with timers and Macros were still present.  One thing that I noticed strange with the dimmable modules though was that when I turned some of them on with the switch for the first time, the Dimming Slider was at 100% but the lamp was actually at around 10% brightness.  I moved the Dimming Slider to 0% then back to 100%.  After this procedure, the Module switch seems to be working normally again.  I checked each one of my dimming modules and about half of them had this problem but all worked normally after moving the Slider on each module.

I hope that this simple procedure works for anyone that has this problem.  And thank you once again to everyone who posted here.
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on November 29, 2011, 08:53:01 AM
I had thought this issue with a bad (forced) shut down of AHP had been resolved.
However this just happened again on my Win 7 machine so maybe the bug was reintroduced with the last update. ???
AHP was very slow loading it may have even stoped as I got tired of waiting  for it and couldn't minimize it to continue my other tasks.
Killing it with taskmanager was the only thing to do.
It now won't load and I get the message AHP has incountered a problem and needs to shut down when I try to load it.
Since I knew of this issue I've been more diligent with taking notice of AHP load issues.
This no longer affects SDK built programs so It looks like part of the problem has been addressed.
I haven't repaired this as yet so I'm going to make back ups of all AHP files so X10 Programers can look at if they wish!
Title: Re: Error Getting X10Net Interface
Post by: Noam on November 29, 2011, 09:44:12 AM
I had thought this issue with a bad (forced) shut down of AHP had been resolved.
However this just happened again on my Win 7 machine so maybe the bug was reintroduced with the last update. ???
AHP was very slow loading it may have even stoped as I got tired of waiting  for it and couldn't minimize it to continue my other tasks.
Killing it with taskmanager was the only thing to do.
It now won't load and I get the message AHP has incountered a problem and needs to shut down when I try to load it.
Since I knew of this issue I've been more diligent with taking notice of AHP load issues.
This no longer affects SDK built programs so It looks like part of the problem has been addressed.
I haven't repaired this as yet so I'm going to make back ups of all AHP files so X10 Programers can look at if they wish!

Did you try shutting down the X10nets service, too?
There might also be a file in use (or corrupted, maybe), that it cannot address properly?
Did a reboot help at all?
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on November 29, 2011, 11:41:57 AM
A reboot was all I attempted and it didn't help.
Since I know this is a issue that the folks at X10 have been trying to nail down for some time, I didn't wish to mess with files.
I can still access my CM15A with another PC using AHP on it others aren't so lucky this way.
Title: Re: Error Getting X10Net Interface
Post by: Noam on November 29, 2011, 11:58:45 AM
I read on one of the other posts (it may have even been a post YOU had made a while back) that the AHX file, as well as the X10Active.xml file might be the culprit. They can get corrupted, and AHP won't open.

I suppose you could back those up, then one at a time rename them, and see if AHP will open.

If you don't want to go that far, I supposed you could at least CHECK those two files.
both of them should open in a text editor, and the AHX (or a copy of it) should also open in AHP on another PC.

Are there any clues in the Windows Event logs?
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on November 29, 2011, 12:05:29 PM
I haven't dug arround as yet as I'm waiting to hear back from a Programer @ X10.
From what I remember the last time this occured the windows log showed nothing.
Once I hear from a programmer and get any and all files off to them I'll start digging myself.
I'll post any thing I discover but hopefully this can lead to a fix and put this issue to bed!
 >!
Title: Re: Error Getting X10Net Interface
Post by: Dan Lawrence on November 29, 2011, 01:00:06 PM
That presumes there are any programers still at X10USA.
Title: Re: Error Getting X10Net Interface
Post by: Noam on November 29, 2011, 01:08:42 PM
That presumes there are any programers still at X10USA.
As of a week ago, there still were (that was the last last e-mail I got from the developer I'm in contact with - right before Thanksgiving).
Title: Re: Error Getting X10Net Interface
Post by: teamneon on December 08, 2011, 12:19:45 AM
good luck...ive gotten alot more help on the forum from you guys than i have with tech support.
i called this morning and they said they would email me to setup a callback.
got home tonight, still no email, so i chat with tech support....they tell me i should get an email within 24 hours.
CANT SOMEONE JUST TALK TO ME WHO HAS A SLIGHT CLUE WHAT THEY ARE DOING AT X10?

/rant lol
Title: Re: Error Getting X10Net Interface
Post by: Noam on December 08, 2011, 07:24:31 AM
good luck...ive gotten alot more help on the forum from you guys than i have with tech support.
i called this morning and they said they would email me to setup a callback.
got home tonight, still no email, so i chat with tech support....they tell me i should get an email within 24 hours.
CANT SOMEONE JUST TALK TO ME WHO HAS A SLIGHT CLUE WHAT THEY ARE DOING AT X10?

/rant lol

I've been working with this one developer (and another one, at times) for nearly two years now. It started when a problem of mine was escalated up to them, and that developed into a good relationship.
I've brought a number of bugs to their attention, and they've fixed them for us. I've brought specific feature requests to them (like being able to pass parameters to a Windows command in a macro), and they implemented them.
It isn't that the developers don't WANT to help us, but they don't have the time to monitor the boards all the time. I (along with a few others here) have been using our "direct lines" to get help or answers when we can, without overloading that connection.
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on February 21, 2012, 01:52:33 PM
Recently a new windows update caused this on my Windows 7 64 bit machine.
Man I just fixed this B:(  >*<
Note: I never did hear back from the X10 programmer so I'm thinking he went with the others.
Title: Re: Error Getting X10Net Interface
Post by: stoney on July 23, 2012, 01:58:31 PM
Tuicemen,

I know this topic is a bit dated but so is my frustration level.

AHP used to run on my Win 7-64bit computer. It wasn't smooth and fluid like it was on my older XP machine but it ran none-the-less.

Suddenly, for whatever reason, I clicked on it and it never came up. After a minute a small pop-up appeared about the x10net file not
being located...etc. I tried to start the service manually and it told me that the service can only be started by something that needs it!

Well...DUH!! Ya think AHP just might need it??!!!

I'm not happy right now because I have other programs that work with the rest of my X-10 modules just fine...like Bill's BVC! Go figure!!
Appreciate any thoughts!
Title: Re: Error Getting X10Net Interface
Post by: Dan Lawrence on July 23, 2012, 03:40:18 PM
Tuicemen,

I know this topic is a bit dated but so is my frustration level.

AHP used to run on my Win 7-64bit computer. It wasn't smooth and fluid like it was on my older XP machine but it ran none-the-less.

Suddenly, for whatever reason, I clicked on it and it never came up. After a minute a small pop-up appeared about the x10net file not
being located...etc. I tried to start the service manually and it told me that the service can only be started by something that needs it!

Well...DUH!! Ya think AHP just might need it??!!!

I'm not happy right now because I have other programs that work with the rest of my X-10 modules just fine...like Bill's BVC! Go figure!!
Appreciate any thoughts!



Art,

We've been corresponding back n forth, and I forget to mention the fix:   Delete any folder related to  X10 and them do a complete restart and reinstall, AHP should work properly after that
Title: Re: Error Getting X10Net Interface
Post by: Tuicemen on July 24, 2012, 08:51:52 AM
Stoney:
The issue with AHP doesn't extend to SDK created programs.
This maybe one of the reasons users look at other programs with macro possibilities
There are some things that corrupt the \all users\x10settings\X10Active.xml
I've had this file become corrupt with a windows update or shutdown or restart with AHP running.
Since I created a backup of this file I've yet to have a issue with it, that doesn't mean I won't.
This file gets created on a AHP install and if it already exists it ignors creating it this is the reason it must be deleted.
If you have a back up of it, replacing it with the back up should eliminate the need for a reinstall.
 >!