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🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: jfaska on June 13, 2010, 10:35:45 PM

Title: Active Pro & Windows 7
Post by: jfaska on June 13, 2010, 10:35:45 PM: I just got a new computer and tried to put Active Home on it.
First it complined that the drivers for the usb interface (the one that pulgs in,, not the new USB only one) were not there, so I downloaded them and installed them.

I have Active home pro 3.263 and whenever I go to Hardware Configuration it crashes with

Problem signature:
Problem Event Name:   APPCRASH
Application Name:   ActiveHm.exe
Application Version:   3.0.0.236
Application Timestamp:   48bf66f4
Fault Module Name:   ahp.dll
Fault Module Version:   3.0.0.236
Fault Module Timestamp:   48bf6680
Exception Code:   c0000005
Exception Offset:   0006464c
OS Version:   6.1.7600.2.0.0.768.3
Locale ID:   1033
Additional Information 1:   0a9e
Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
Additional Information 3:   0a9e
Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Any suggestions? I know that there is a newer version, but everything I read on these posts, said that it was too buggy to use.

Thanks
Title: Re: Active Pro & Windows 7
Post by: Dan Lawrence on June 14, 2010, 07:25:15 AM: 3.263 is NOT a US issue. The last Us issue was 3.236, which is a known buggy version. Where are you located?
Title: Re: Active Pro & Windows 7
Post by: jfaska on June 14, 2010, 09:27:19 AM: sorry, looks like I fat fingered the version number.
The error report says Application Version: 3.0.0.236

But if that is the "current one" then I guess I somehow got the wrong version (I was sure I had installed the older one).

I guess I'll find the link again and reinstall the previous version.

Thanks for pointing out my mistake!
Title: Re: Active Pro & Windows 7
Post by: jfaska on June 14, 2010, 07:55:55 PM: I installed the older version on top of the newer one and am still having the same problem

when I click on hardware configuration it crashes

Any ideas?

Problem signature:
Problem Event Name:   APPCRASH
Application Name:   ActiveHm.exe
Application Version:   3.0.0.228
Application Timestamp:   4824b2ae
Fault Module Name:   ahp.dll
Fault Module Version:   3.0.0.228
Fault Module Timestamp:   4824b24b
Exception Code:   c0000005
Exception Offset:   0006665c
OS Version:   6.1.7600.2.0.0.768.3
Locale ID:   1033
Additional Information 1:   0a9e
Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
Additional Information 3:   0a9e
Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

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Title: Re: Active Pro & Windows 7
Post by: Dan Lawrence on June 14, 2010, 10:56:28 PM: The version is 3.228, there are no zeros. If it crashes, I suspect you need to totally remove AHP from the system including all folders referring to AHP. Reboot and reinstall AHP 3.204 and recreate all modules, then update to 3.228
Title: Re: Active Pro & Windows 7
Post by: -Bill- (of wgjohns.com) on June 14, 2010, 11:53:16 PM: jfaska,

My first suggestion would be to search for a file named "ICities.xml" (will only show "ICities" unless you have Windows set to display file extensions for known file types (which everyone should ;) )).

It should be found in the "Program Files\ActiveHome Pro" or "Program Files (x86)\ActiveHome Pro" folder.

Frequently a crash when entering the Hardware menu means that file is either corrupt or altogether missing.

>!
Title: Re: Active Pro & Windows 7
Post by: jfaska on June 15, 2010, 07:30:29 PM: The icities file was missing.

I copied it off the old computer, and Active Home no longer crashes

Thank You!
Title: Re: Active Pro & Windows 7
Post by: -Bill- (of wgjohns.com) on June 16, 2010, 12:00:46 AM: No prob! Glad I could help! :)%
>!
Title: Re: Active Pro & Windows 7
Post by: orcusomega on November 18, 2010, 12:54:15 PM: Where were you able to download the older version? I am looking at the FTP site and I am not able to see any difference...

Thanks,

Bob
Title: Re: Active Pro & Windows 7
Post by: Dan Lawrence on November 18, 2010, 01:56:39 PM: 3.228 is only gotten from 3.204 which is on the http://software.x10.com/pub/applications/activehome/ site.