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🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: macdots on November 05, 2010, 02:38:53 PM

Title: CM15a Stops working after a while
Post by: macdots on November 05, 2010, 02:38:53 PM

Hi,
I recently purchased a CM15a and have it programmed to control two lamps as a test setup. The CM15a stops working after a day or so. It won't respond to commands from the palm remote and is not recognized by the computer when I plug it in by USB. I have to do a reset by unplugging and removing the batteries. It is then recognized by the computer and becomes functional once again. This has happened 3 times in the last 4 days.
Any troubleshooting tips would be appreciated.
Thank you.

Title: Re: CM15a Stops working after a while
Post by: Brandt on November 05, 2010, 02:44:48 PM

Does a computer going into sleep/suspend affect a cm15a?

Title: Re: CM15a Stops working after a while
Post by: macdots on November 05, 2010, 02:52:35 PM

I don't have the CM15a connected to the computer. I program it and then disconnect it from the computer and it is runs independently.

Title: Re: CM15a Stops working after a while
Post by: Brian H on November 05, 2010, 02:54:16 PM

Was the CM15A new or certified like new?
Is there a small white dot on it with a Date Code?

Title: Re: CM15a Stops working after a while
Post by: macdots on November 05, 2010, 02:58:28 PM

It was certified like new. I'll have to check on the "small white dot on it with a Date Code" and get back to you. Are certified like new boxes known to have some issues ?

Title: Re: CM15a Stops working after a while
Post by: Brian H on November 05, 2010, 03:09:54 PM

Most reports are certified like new items are fine. Some say they appear to be new.
Though if it takes a few days to act up. I guess it would be possible a hidden problem was missed.

Title: Re: CM15a Stops working after a while
Post by: macdots on November 05, 2010, 05:30:53 PM

Hi Brian,
Yes there is a small white sticker on it with what seems like a date code on it. What's the implication?

Title: Re: CM15a Stops working after a while
Post by: Brian H on November 05, 2010, 06:17:49 PM

I was just wondering about when it was made.
Not that we have inside information on any changes over the years.

Title: Re: CM15a Stops working after a while
Post by: HA Dave on November 06, 2010, 09:54:37 AM

Quote from: Brian H on November 05, 2010, 03:09:54 PM

I guess it would be possible a hidden problem was missed.

I am wondering if the problem could be with a marco that puts the CM15A in a loop. I've done that myself.

Title: Re: CM15a Stops working after a while
Post by: macdots on November 07, 2010, 11:57:44 AM

Not much chance of that. I'm not running any macros. Just a few timer commands for each of the units.Is there some debugging I can do to see what is leading to the unit shutting down? One thing I noticed that if I look at the log file after failure, it has some unrecognized RF commands. These are the result of some button presses on the palm remote that should have been recognized.