X10 Community Forum
🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: lee911 on January 05, 2011, 03:27:35 PM
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I have AHP version 3.280 running a few appliance and lamp modules. Nothing fancy all running various timers. All of a sudden for no reason (no changes to AHP, Vista desktopoff, CM15A location, etc) ALL the timers stopped working. I can still control the modules via the Palm Remote (and even my Commander iphone app); but none of the timers are working, plus any new ones I set up to test.
What could be causing this and how could I fix it? Thanks in advance....
Lee
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clear the CM15's memory. unplug him, remove his batteries. let sit for a few minutes.
insert batts, plug in, and re-download from AHP.
as well, though I don't know why now... Timers appear to run best on macros that control the modules vs. timers
directly applied to the modules themselves. At least a few of us have found that to be true.
does AHP's log show the commands being sent to the CM15; on time?
Do you have an XTBM meter with which you can 'see' the timed commands occur on the powerline?
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... Timers appear to run best on macros that control the modules vs. timers
directly applied to the modules themselves. At least a few of us have found that to be true...
I've never found this to be true. I have never had a situation where module-based timers didn't work, but macro-based ones did. And the only times my timers stopped working were when the CM15A locked up (caused by my attempts to use USB-over-CAT5 extenders). In those cases, neither the macro timers, nor the module timers worked at all, until I reset the unit.
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Outstanding, and good for you.
Should we then advise Lee not to try the simple troubleshooting idea?
Don't want him to unnecessarily waste time.
what sayeth ye kind sir?
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I have AHP version 3.280 running a few appliance and lamp modules. Nothing fancy all running various timers. All of a sudden for no reason (no changes to AHP, Vista desktopoff, CM15A location, etc) ALL the timers stopped working. I can still control the modules via the Palm Remote (and even my Commander iphone app); but none of the timers are working, plus any new ones I set up to test.
What could be causing this and how could I fix it? Thanks in advance....
Lee
Lee, check your AHP version again. There is a 3.301 version but no 3.280.
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I never said that there was anything wrong with troubleshooting, and I have done my own fair share of troubleshooting.
However, the comment that timers set on modules don't work as well as timers on macros was my issue with that post. If the program isn't working as it is supposed to, then something is wrong. Most users here haven't reported that same issue. It might be cause by corruption in the AHX file, or any number of reasons (such as noise). In this case, it is possible that the commands are being sent by the CM15A, but are not being received because of other noise or interference.
In addition to the steps you suggested, I would also suggest making sure he upgrades to the latest version of AHP, and also tries a clean AHX file, if the steps you described didn't work.
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Lee, check your AHP version again. There is a 3.301 version but no 3.280.
Yes indeed version 3.280 updated 23/09/10
And what role do the batteries play? Power fail backup? I replaced them and everything seems to be working now.
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@lee911:
Yes, the batteries are there to hold the clock time, should the power ever fail.
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Lee, check your AHP version again. There is a 3.301 version but no 3.280.
Yes indeed version 3.280 updated 23/09/10
And what role do the batteries play? Power fail backup? I replaced them and everything seems to be working now.
There definitely is no 3.280 USA version of AHP.
Are you using the European version, perhaps?
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Lee, check your AHP version again. There is a 3.301 version but no 3.280.
Yes indeed version 3.280 updated 23/09/10
And what role do the batteries play? Power fail backup? I replaced them and everything seems to be working now.
There definitely is no 3.280 USA version of AHP.
Are you using the European version, perhaps?
Well I live in Vancouver, BC, CANADA and the last time my software was updated was for the iPhone accessability. And just to confirm, I am indeed using version 3.280.
Thanks for the input everybody. Seems to be working now. I guess need to keep the batteries updated!!
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I just checked X10.com and there is NO AHP Version 3.280 version listed on any part of X10USA. Where did you get it?
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I believe 3.280 was part of one of the plug in installations and never available alone.
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Brian, do you know what plug-in was version 3.280?
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::) Simple use of the search feature :o finds at least two mentions (I stopped looking after the first two) of 3.280, one from ErikP himself:
http://forums.x10.com/index.php?topic=18708.msg125390#msg125390 (http://forums.x10.com/index.php?topic=18708.msg125390#msg125390)
http://forums.x10.com/index.php?topic=21397.msg120617#msg120617 (http://forums.x10.com/index.php?topic=21397.msg120617#msg120617)
>!
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Same problem here, just developed this past week. Have been working fine for over 7 years. CM15A, AHP 3.304, many modules and lights. Like I said never had a problem, however way back when this problem developed and I replaced the CM15A and all was fine. Does this interface have a life span? Mine is 4 years old. I've done everything described in the previous posts. Windows 7 64 bit SP1
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Same problem here, just developed this past week. Have been working fine for over 7 years. CM15A, AHP 3.304, many modules and lights. Like I said never had a problem, however way back when this problem developed and I replaced the CM15A and all was fine. Does this interface have a life span? Mine is 4 years old. I've done everything described in the previous posts. Windows 7 64 bit SP1
You realy should have the latest version! ;)
You can find it here http://www.x10.com/support/support_soft1.htm
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I installed the latest version, still nothing. Is there somewhere I can get an earlier version to see if that would work?
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Last few are here.
Check the subdirectory Archives for the older ones.
ftp://ftp.x10.com/pub/applications/activehomepro/
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I installed the latest version, still nothing. Is there somewhere I can get an earlier version to see if that would work?
Did you get any new electronic items that might be putting interference with X10 signals recently? Computers are notorious for powerline noise.
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So are those power strips!! Try not to plug your devices into them!
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OK, this is the way it happened previously and maybe someone has an answer. As my previous posts state, changed a few things around, added a few modules, reprogrammed the interface and nothing.
Changed the software to the latest version, redid the interface, changed the batteries and left it plugged into the computer. This morning, without any input from myself, my light goes off in the office and shortly afterward, the kitchen light goes off. All without any input or help, never touched the interface since yesterday afternoon. What gives, does this thing take a few days off ans then decides to work again. I give up, at a total loss. At least it seem to be working for the moment, will see how the rest of the day goes.
This did happen in the past and figured all was fine and then it stopped working again, can't figure it out.
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OK, this is the way it happened previously and maybe someone has an answer. As my previous posts state, changed a few things around, added a few modules, reprogrammed the interface and nothing.
Changed the software to the latest version, redid the interface, changed the batteries and left it plugged into the computer. This morning, without any input from myself, my light goes off in the office and shortly afterward, the kitchen light goes off. All without any input or help, never touched the interface since yesterday afternoon. What gives, does this thing take a few days off ans then decides to work again. I give up, at a total loss. At least it seem to be working for the moment, will see how the rest of the day goes.
This did happen in the past and figured all was fine and then it stopped working again, can't figure it out.
Are the lights in the Office and the kitchen on timers? Can you post both the timers here so we can see what the on and off times are?
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They're on timers in AHP but have since stopped working just installed an older version of AHP and plan to see if that works any better. Initially it is not able to start, don't know why.
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That's why we want you to post them so we can see if something is wrong. If they worked properly before, something had to happen.
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OK, here's the timers although none are working. I just replaced the CM15A but that did no good.
Sink I2 LM14A
T I M E R S
# Dates On Time Dawn Offset Dusk Offset Off Time Dawn Offset Dusk Offset Security Repeat Enabled Dim Level Days
1 01/01 to 12/31 5:55 AM 8:33 AM Yes 60% Daily
2 01/01 to 12/31 10:55 PM 1:33 AM Yes Yes 90% Daily
3 01/01 to 12/31 9:33 AM Yes Yes 100% Daily
4 01/01 to 12/31 7:10 PM 9:26 PM Yes Yes Yes 100% Daily
5 02/18 to 04/11 6:39 PM 7:59 PM Yes Yes Yes 32% Daily
Office H1 LM14A
T I M E R S
# Dates On Time Dawn Offset Dusk Offset Off Time Dawn Offset Dusk Offset Security Repeat Enabled Dim Level Days
1 01/01 to 12/31 ( 6:00 AM 12:59 PM Yes Yes 100% Weekdays
2 01/01 to 12/31 11:42 PM Yes Yes 100% Daily
3 01/01 to 12/31 3:36 AM 5:01 AM 39% Daily
4 03/04 to 03/12 4:49 AM 6:19 AM Yes Yes Yes 100% Daily
5 01/01 to 12/31 6:04 AM 1:00 PM Yes Yes Yes 100% Weekends
6 02/15 to 02/16 6:50 AM Yes Yes 100% M
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Mr Clean:
A few questions for you (I apologize if you've already answered these):
1. What version of AHP are you using? If it is anything earlier than 3.306, I suggest you install 3.306.
2. What type of modules are these? They look like lamp modules or wall switches (based on the dimming levels in your timers). How old are they? (Lamp/wall switch modules from before 2008 or so are non-SoftStart, and need to be treated a bit differently than the newer ones).
3. Are you able to control those modules using a handheld (or plug-in) remote? Make sure you can control BOTH the "On" AND "Off" functions.
4. Are you able to control those modules directly from AHP (by clicking on the buttons on screen)? Test ON, OFF, and DIM capabilities.
The answers to these questions should help us troubleshoot the issue more, and work toward a solution.
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Get 3.306 at http://www.x10.com/support/support_soft1.htm it should solve your problem. It's the latest AHP version.
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I too am having the same problem. Timers stopped working. My system is windows 7 32bits. Ahp 3.306. I have installed reinstalled software. Changed CM15A. I can control with palmpad and from the computer. Will install 3.310 tomorrow and see what happens. I also ran into another problem. V11A is listed in device manager but nothing in image device. Have reinstalled iwatchout many time, but no luck. Any help will be greatly appreciated.
IPS
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I too am having the same problem. Timers stopped working. My system is windows 7 32bits. Ahp 3.306. I have installed reinstalled software. Changed CM15A. I can control with palmpad and from the computer. Will install 3.310 tomorrow and see what happens. I also ran into another problem. V11A is listed in device manager but nothing in image device. Have reinstalled iwatchout many time, but no luck. Any help will be greatly appreciated.
IPS
Have you verified that your lamp modules are all SoftStart? If they are not, then you need to re-define them in AHP using the "Old Lamps - no SoftStart" category.
Also, the VA11A is not compatible with Windows 7. you will need to get a VA12A if you want to use the video plugins with Windows 7.
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Thanks Noam
No I have not done that. do wall switches need also to be reclassified? So I need to buy a new V12A. Any way around that?
IPS
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Thanks Noam
No I have not done that. do wall switches need also to be reclassified? So I need to buy a new V12A. Any way around that?
IPS
The dimmable switches also did not originally include the SoftStart function. The test is pretty simple. Turn the light on manually, or using a remote. If it comes on instantly, it is not a SoftStart module. If is dims up to full brightness, then it is SoftStart. Using the correct definition for your module should resolve the issue.
Unfortunately, the only solution I've seen for the VA11A with Windows 7 is to replace it with a VA12A. There was a hack to get the VA11A working on Vista, but it doesn't work for Windows 7.
If you bought your VA11A recently, you might be able to get X10 to exchange it for you. However, they probably would only do that within 30 days of purchase.
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B:(