X10 Community Forum
📸Cameras & Camera Software => AirSight Cameras => Topic started by: srh1950 on May 03, 2012, 01:55:55 PM
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It seems that the Airsight cameras are not manufactured by X10 but possibly by Foscam or Apexis. X10 does not have any firmware upgrades posted on their software download site. Foscam has many firmware updates but it would be risky picking one of them without knowing for sure that it is same as used for the XX39A. Does anyone know who actually makes the XX39A and their comparable model? Has anyone updated firmware on the XX39A?
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You may get a clue to the manufacturer as it should have an FCC ID number on it.
http://transition.fcc.gov/oet/ea/fccid/
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It seems that the Airsight cameras are not manufactured by X10 but possibly by Foscam or Apexis. X10 does not have any firmware upgrades posted on their software download site. Foscam has many firmware updates but it would be risky picking one of them without knowing for sure that it is same as used for the XX39A. Does anyone know who actually makes the XX39A and their comparable model? Has anyone updated firmware on the XX39A?
This camera has just been released, so there is no surprise that the firmware has not been updated yet. You are correct that X10 does not manufacture these units, but they are customized to our specifications. If you load the wrong firmware (anything that is not from X10) you will likely brick the unit. There is no updated firmware available yet for this unit.
If you are having problems with the camera, please post them here and I will try to have them addressed.
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It's definitely Apexis. Just compare to the there live demo cam: http://apmcam.eicp.net:204/main.htm.
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Brian H's excellent suggestion led me to find that it is indeed an Apexis H804-WS. Apexis does not have any firmware updates for that camera leading me to believe that it is a very new model just being released by both companies. As time goes on, X10 and Apexis will probably have firmware updates.
Answering X10 Repair Depot's question about what I have noticed that is wrong, all of those problems have been mentioned in previous posts on this forum. This is definitely a good product, but some refinement in software (hopefully) will make it work better and more reliably. I can't really blame X10 for rushing this product to market because they are not the true manufacturer.
SteveH ;D
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It seems that the Airsight cameras are not manufactured by X10 but possibly by Foscam or Apexis. X10 does not have any firmware upgrades posted on their software download site. Foscam has many firmware updates but it would be risky picking one of them without knowing for sure that it is same as used for the XX39A. Does anyone know who actually makes the XX39A and their comparable model? Has anyone updated firmware on the XX39A?
This camera has just been released, so there is no surprise that the firmware has not been updated yet. You are correct that X10 does not manufacture these units, but they are customized to our specifications. If you load the wrong firmware (anything that is not from X10) you will likely brick the unit. There is no updated firmware available yet for this unit.
If you are having problems with the camera, please post them here and I will try to have them addressed.
I have an issue with the camera... how can I get you to answer a couple of questions for me?
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I have an issue with the camera... how can I get you to answer a couple of questions for me?
Just let me know your questions and I will try to help.
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How do I get this camera to work with wireless - I'm doing everything in the manual and it will only work with a wired connection.
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(i decided to jump on here to try and help folks struggling with the xx39a camera. i spent 3 days with some network engineers trying to get this camera to work as advertised. in the end, we were VERY disappointed with the x10 interface(s). they need to do some serious firmware upgrades.)
i also encountered problems, however this solved many problems and may work for you. in your router settings, set up a static IP for the camera, and also do port forwarding. if you are using IE, be sure to set all the active X settings like the manual says. make sure to install the OCX and allow IE to run it when you are prompted. once you get to a point where you are getting a video feed, you can reset your active X settings back to how they were before.
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Are all IP cameras this difficult to set up?
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I have had some success using the Mozilla Browser in both wireless and wired modes,
with no issue w.r.t. Mobile as it seems to work ok.
However I can only get the Mobile Phone working in IE, due to the lack of the ActiveX NOT installing.
I have run thru all settings, suggested and not, for both registry and otherwise with no joy contained in Docs.
Any suggestion(s) for Win 7?
One other point...
This camera is NOT designed for any OUTDOOR usage as the Sun saturates the optics..
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In reply to Brian's question about how difficult it is to set up the XX39A, I can only say that after many, many days and 3 calls to X-10 tech support my 4 XX39A cameras will still not work over the internet via the gipcam.com ddns. I have received incomplete and sometime contradictory advice.e This is one of the most difficult hardware and software setups I have ever seen, not tested, not clear, not well integrated, and thus not readily doable by most folks. I spent the last 15 years leading software development and this level of difficulty to acheive a successfull installation is unacceptable. If you are thinking about buying this product, I would first read these forum issues carefully. This is not plug and play.
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Are all IP cameras this difficult to set up?
I have the PTZ Outdoor Wireless IP Cam Cert Like New and while i am no Techno-Wizard it was easy to get a wireless connection. Im using a E2500 router and have Optimum Online. I had to set up the ACTIVE X by the maunal steps. Email & FTP setup was a little more troublesome but going line by line in the PDF Manual got me all set up. I have Godaddy with my own domain name for those steps. Email notification worked with gmail.
All in all ive unplugged, plug up.. left uplugged 24 hours and reconnected with no problems.
After getting it totally working. i used the interface to setup a backup copy just in case.. Did a factory restore to test that ( writing down setting just in case ), and it worked fine. So far im very pleased.
OPoster this xx40a cert like new wasn't that difficult to answer your question.
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(i decided to jump on here to try and help folks struggling with the xx39a camera. i spent 3 days with some network engineers trying to get this camera to work as advertised. in the end, we were VERY disappointed with the x10 interface(s). they need to do some serious firmware upgrades.)
i also encountered problems, however this solved many problems and may work for you. in your router settings, set up a static IP for the camera, and also do port forwarding. if you are using IE, be sure to set all the active X settings like the manual says. make sure to install the OCX and allow IE to run it when you are prompted. once you get to a point where you are getting a video feed, you can reset your active X settings back to how they were before.
I am struggling with the same problem getting my xx39A cameras to be listed in the SearchIPCam and have been
searching the web for answers on this for the past 2 days...
I would like to try your suggestion but my router is set dynamically and I can see my router by putting
its IP address into IE8, I'm not sure how to set up static IP addresses for my cameras or what IP addresses to use.
Also I read that the camera firmware might need to be updated but could not find any information on how to figure out what version is loaded or how to upgrade it. Can this even be upgraded if I can't access it with my router?
Any direction on this would be appreciated
thanks
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I have posted my issue with the XX39A with the subject Installing Airsight on Mac, iPhone and iPod, but after reading this posting I thought I would attempt to post my issue here as well. I have my XX39A camera directly connected to my router. I ran IP Scan and received the IP Address for the camera which I entered in the address line on Safari. I receive the Login screen and enter the following: User: admin; Password: (blank) and Mode: Server Push. Select Login and I don't receive anything. Does the Mac have to be directly connected to the router as well? I'm using WiFi on the Mac but as stated the XX39A is directly connected. Please help.
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I have posted my issue with the XX39A with the subject Installing Airsight on Mac, iPhone and iPod, but after reading this posting I thought I would attempt to post my issue here as well. I have my XX39A camera directly connected to my router. I ran IP Scan and received the IP Address for the camera which I entered in the address line on Safari. I receive the Login screen and enter the following: User: admin; Password: (blank) and Mode: Server Push. Select Login and I don't receive anything. Does the Mac have to be directly connected to the router as well? I'm using WiFi on the Mac but as stated the XX39A is directly connected. Please help.
Why not just connect the Mac to the router and see if you can get it to work that way first.. Then you know it will work with the Mac wired and can now see why it won't work wirelessly.
I would then google
"IP camera works wired but will not work wirelessly with my Mac computer"
You may find other forums with solutions... I found most of my probems fixes on other IP camera forums,.
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Thanks so much, I will definitely try connecting my Mac directly to my router and see if anything changes. I'll keep you posted.
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Well I directly connected my Mac and the XX39A Camera to the router and I was able to get the camera to work, however I'm still having a problem getting it to work wireless. If I keep my Mac directly connected to my router would I then be able to connect to the camera's. Any help you can provide would be greatly appreciated. Thank you in advance for your help.
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Well I directly connected my Mac and the XX39A Camera to the router and I was able to get the camera to work, however I'm still having a problem getting it to work wireless. If I keep my Mac directly connected to my router would I then be able to connect to the camera's. Any help you can provide would be greatly appreciated. Thank you in advance for your help.
Ok so we know it will work wired. With that in mind.. there is some setting that needs to be done either on your computer...router, maybe your internet company is blocking the port number you are using.
I am not using a Mac but using my computer outside my home LAN wirelessly, you can not use the camera ip address.. 192.xxx.x.103 ( which is mines.. i have to use e7489.xipcam.net ( your xx39a camera maybe airsight.net)
another difference in my setup that i didn't change was the port number.. where the manual says to change it.. since it works for me i didn't change it.
I typed in google.
Can not connect to my ip camera to Mac computer wirelessly
and the first thing in the list was
How to set up IP Camera by using a Macintosh computer
It was a pdf so i would google what i just google aboved and check out the pdf.
if Safara doesn't work. try downloading google chrome or firefox and see if they work wirelessly.
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Thanks for the updated information. I have read when attempting to connect to the IP Camera using the camera's IP Address won't work as you stated. The articles I have read stated to use the DDSN which is specific to the camera. That being said, do I enter my DDSN into one of the DNS fields on the router? I have a LinkSYS Router and it has one DDSN field but if I enter the info in that field I won't have the ability to enter the DDSN for my other camera. That's why I was asking the questions where I should enter it. Also right now my router is setup as Dynamic Address, is this ok or should it be setup as Static. You have been very helpful and I greatly apprecaite it.
I forgot one thing. You stated "I am not using a Mac but using my computer outside my home LAN wirelessly, you can not use the camera ip address.. 192.xxx.x.103 ( which is mines.. i have to use e7489.xipcam.net ( your xx39a camera maybe airsight.net)" Considering my camera ip address is the same, I more than likely have to use (g9361.xpam.com/80)
correct?
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Thanks for the updated information. I have read when attempting to connect to the IP Camera using the camera's IP Address won't work as you stated. The articles I have read stated to use the DDSN which is specific to the camera. That being said, do I enter my DDSN into one of the DNS fields on the router? I have a LinkSYS Router and it has one DDSN field but if I enter the info in that field I won't have the ability to enter the DDSN for my other camera. That's why I was asking the questions where I should enter it. Also right now my router is setup as Dynamic Address, is this ok or should it be setup as Static. You have been very helpful and I greatly apprecaite it.
Lets see if i can help you out...
First.. i have a linksys router E2500.. if you want to know everything about any routers setup.. go to http://portforwarding.com and if can show you how to set up.
Secondly.. the DDNS field in my router E3500 is disabled and has nothing entered.
Thirdly... in my routers port forwarding.. i have the ip address 192.x.x.x and port number entered.
the only place i use the DDNS URL is in the address bar of my computer, cell phone browser, tablet and or ipad. if im away from my home network
I also give my DDNS URL to anyone that wants to view my camera... want to try? here mines
http://e7489.xipcam.com < this is my ddns
user name guest
password guest
If all your cameras are set up correctly, in the cameras software under the multi-device settings is where you can enter the url for each camera.
the ddns for the cameras to view away from home each number would be different on the camera
for example if i had more than one
http://e7489.xipcam.com
http://e7487.xipcam.com
http://e7486.xipcam.com and so on... for example.
It would help to know if your camera came with a ddns that is no longer in service and would have to be changed.
If it is correct, without being able to see if the ddns status in the software is working i am assuming your camera(s) were working prior to you leaving the location you set them up at.
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if anyone uses blue iris version 3 or higher on the airsight ptz pro camera these are the best settings ive found o get the best fps here there are if your interested under ip camera setup use the apexis APM-jxxx/6xx for camera and the Apexis APM j0xx/6xx for ptz controls then in blue iris reverse the zoom feature these cameras are made by Apexis