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🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: BobMcP on September 24, 2012, 07:58:04 PM

Title: AHP & Win 7 64bit
Post by: BobMcP on September 24, 2012, 07:58:04 PM

Will AHP install & run under Win 7 64 bit?  It seems to install fine but will not accept my registration code.

Bpb

Title: Re: AHP & Win 7 64bit
Post by: Noam on September 24, 2012, 08:08:42 PM

It worked fine for me on Win7x64. Perhaps your registration code is wrong (or locked). You might want to call X10's customer support about that.

Title: Re: AHP & Win 7 64bit
Post by: BobMcP on September 25, 2012, 12:16:17 AM

Thanks Noam.  Do you have a contact point or email addr for AHP support?

Title: Re: AHP & Win 7 64bit
Post by: Noam on September 25, 2012, 12:36:06 PM

Quote from: BobMcP on September 25, 2012, 12:16:17 AM

Thanks Noam.  Do you have a contact point or email addr for AHP support?

From their website:
Sales: 800-675-3044
Cust. Support: 800-442-5138
Tech. Support: 800-442-5138

Title: Re: AHP & Win 7 64bit
Post by: BobMcP on October 06, 2012, 01:44:38 AM

Well, spent almost 2 hours with their on-line tech support with no luck.  Keep getting 'Registration Attempt Failed' error.  They even reset my serial and then tried a new serial with no luck.  Simply unable to register AHP.  The program seems to be running OK, but unable to register so I keep getting 'nagged'.  Strange.   ???

Title: Re: AHP & Win 7 64bit
Post by: spval on October 06, 2012, 04:53:49 AM

Just checking on a couple of possibilities. Tech support probably had you disable your anti-virus software and Windows 7 firewall and try it (?).
Also, have you typed in the code manually or are you doing a copy and paste every time ?

- spval

Title: Re: AHP & Win 7 64bit
Post by: BobMcP on October 07, 2012, 02:13:13 AM

Tried with & without anti-virus and firewall.  Tried copy/past as well as direct entry.  Tried uninstall/reinstall.  X10 finally gave up as well.  Weird.