X10 Community Forum
📸Cameras & Camera Software => AirSight Cameras => Topic started by: daar on February 25, 2013, 09:30:28 AM
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Anyone have a good idea how to get support. I have been on hold for 25 min this morning and 20 min on Friday. No one picking up.
Daar
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If you post your question or problem here, I will try to help.
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Ok finally got through 35 mins. So was told to get my provider to open some ports which i have. So now i have them port forwarded in my router. So how do i now get on the internet which address do i use and do i have to have a service or can i use my numbered address and port # to get to the interface. Also do i have to have my internet provider give me static address or can i do this some other way.
Daar
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You will access the camera by using the DDNS address that should be printed on the label that is attached to the camera. You would enter it into your browser in this format: k1234.airsight.net:80
By using DDNS, you do not need to have a static IP address.
When you use this address it is critical that you are connecting to it remotely from a separate location (such as viewing a camera at work while you are at home). This will not work if you use this address while you are connected through the same internal network.
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Ok working on maybe 30 hr to set this up. FYI the address on the bottom of my camera was wrong maybe 2 hours figuring that out so needed another one sent by email link.
Next problem trying to set up multi cameras had a hard time getting the Network video server to come up to access cameras. But now I got it opened but now the windows are cut off can’t get to the search window. All the windows are cut off. Any ideas? Called this in and Nathan said it was a browser issue. I don’t think so but referred it to level 2 support what ever that is. But if anyone has run across this let me know.
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Ok working on maybe 30 hr to set this up. FYI the address on the bottom of my camera was wrong maybe 2 hours figuring that out so needed another one sent by email link.
Next problem trying to set up multi cameras had a hard time getting the Network video server to come up to access cameras. But now I got it opened but now the windows are cut off can’t get to the search window. All the windows are cut off. Any ideas? Called this in and Nathan said it was a browser issue. I don’t think so but referred it to level 2 support what ever that is. But if anyone has run across this let me know.
Sometimes when i have a problem ..such as switching cameraip/ports.. it may help.... since you know everything is working.. all your parameters are set right.. do what i do... just reboot your computer... that is if you haven't tried it already.
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Daar,
You didn't state what browser you are using, but IE will work the best.
Gary