X10 Community Forum

📸Cameras & Camera Software => AirSight Cameras => Topic started by: jp398 on March 15, 2013, 11:46:14 PM

Title: Help
Post by: jp398 on March 15, 2013, 11:46:14 PM

Just got 2 new cameras-xc36a and installed software on laptop. Cameras seemed to boot up when connected to router. However IP Camera Tool window is blank . Any ideas? Router is a Westell 7500 supplied by Centurylink for DSL connection. Wrong router? Sorry but very new at this.

Title: Re: Help
Post by: dave w on March 16, 2013, 10:13:53 AM

Quote from: jp398 on March 15, 2013, 11:46:14 PM

However IP Camera Tool window is blank . Any ideas?

Maybe this:
http://forums.x10.com/index.php?topic=27191.0
Try searching the forum using your camera model.

Title: Re: Help
Post by: Brian H on March 16, 2013, 01:16:45 PM

Wiki area for the XX36A:
http://kbase.x10.com/wiki/XX36A

What Operating System and version of Internet Explorer?
Some features of the X10 Airsight line only work with IE.

Title: Re: Help
Post by: X10 Repair Depot on March 18, 2013, 10:19:01 AM

Quote from: jp398 on March 15, 2013, 11:46:14 PM

Just got 2 new cameras-xc36a and installed software on laptop. Cameras seemed to boot up when connected to router. However IP Camera Tool window is blank . Any ideas? Router is a Westell 7500 supplied by Centurylink for DSL connection. Wrong router? Sorry but very new at this.

First, during the initial setup, the cameras must be connected to the router via a wired connection. When you run the IP camera tool, the PC must be connected to the network through the same router (either wired or wireless) that the cameras are connected to.