X10 Community Forum
🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: jollick on September 11, 2014, 07:22:00 PM
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Active Home Pro Loads and then a window pops up saying it has stopped working. I just purchased a CM15A directly from X10. My old CM11A finally quit after many years of service. I downloaded AHP 3.318 and installed it. I was not able to get it to run macros or timers, just turn on modules with my remote and manually with the software. That was is problem #1. Last night out of nowhere Windows pops up a window that says AHP has stopped working, Windows is checking for a solution, then it says a problem caused the program to stop working correctly. Now when I try to run AHP the window opens, I see the "Loading Active Home Plugins window and then the stopped working window pops up. I have uninstalled the program and deleted the directory it creates and get the same result. I am running an i7 with W7 Pro, 12 gigs ram. Any suggestions?
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Locate the X10active.xml file located the C:\ProgramData\X10 Settings folder.
With AHP shutdown rename the file or delete it then reopen AHP.
This file has been known to get corrupt when a windows update is done.
Uninstalling AHP doesn't remove this file so reinstalling AHP doesn't repair the file as it is still there.
>!
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That worked, thank you I searched for an answer online and found nothing, then I found your site, Thank you again. #:) >!
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Locate the X10active.xml file located the C:\ProgramData\X10 Settings folder.
With AHP shutdown rename the file or delete it then reopen AHP.
This file has been known to get corrupt when a windows update is done.
Uninstalling AHP doesn't remove this file so reinstalling AHP doesn't repair the file as it is still there.
>!
Great catch! I hope you got a helpful for that.
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That file has become corrupt on me many times.
It was only after playing with creating a N.A. version of AHP from the Marmitec version that I discovered a reinstall of AHP wasn't needed.