X10 Community Forum

🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: Bwex on January 09, 2018, 01:05:57 PM

Title: Active Home Pro
Post by: Bwex on January 09, 2018, 01:05:57 PM

I installed the software for Active Home Pro but when I try to save my settings I get a message "unable to save file MyHome.ahx"
Help!

Title: Re: Active Home Pro
Post by: Tuicemen on January 09, 2018, 01:23:35 PM

What version of windows are you running?
Where is AHP installed?
Is it unregistered?

Title: Re: Active Home Pro
Post by: Bwex on January 10, 2018, 01:59:18 PM

I don't know if you got my response post re: windows version, where AHP is installed, is it registered? I'm running windows 10, AHP is installed on the c: drive, program files and it is unregistered.

Title: Re: Active Home Pro
Post by: Tuicemen on January 10, 2018, 03:46:25 PM

Is Windows 32 bit?
Installed folder c:\Program Files\ActiveHome Pro ?
Did you try running as Administrator?

Title: Re: Active Home Pro
Post by: Bwex on January 11, 2018, 11:09:34 AM

My windows 10 is 64 bit. It is installed in c:\Program Files\ActiveHome Pro. I didn't try running as Administrator, I'll do that. I've been using ActiveHome Pro for many years but recently the CM15A ActiveHome Pro USB went bad and I'm waiting for a replacement to arrive. I downloaded a new copy of the software and was trying to set on/off times for the recirculating water pump. It used to work very well but now I can't save the settings.

Title: Re: Active Home Pro
Post by: Tuicemen on January 11, 2018, 11:32:20 AM

Ok that may be the problem C:\program files is for 32 bit C:\Program files(x86) is where it should have installed to on a 64 bit Windows.

Title: Re: Active Home Pro
Post by: Bwex on January 11, 2018, 12:37:55 PM

ActiveHome Pro is installed in C:\Program files(x86). However, when I run the program as Administrator I'm able to save the settings.

Title: Re: Active Home Pro
Post by: Tuicemen on January 11, 2018, 12:58:50 PM

Good to know, glad you got it to save.
You may wish to move the ActiveHome Pro folder to the root (C:\) as there are other issues with Win10 and applications run from Program Files (x86)  and it seems Microsoft adds more security to that folder with each new update.

Title: Re: Active Home Pro
Post by: Bwex on January 11, 2018, 06:14:33 PM

Thank you very much for all your help! When I get my new CM15A, in the next day or two, if I have a problem I'll come back and seek your help.
Thanks again,
  Barry

Title: Re: Active Home Pro
Post by: Bwex on January 13, 2018, 12:14:16 PM

I received my new CM15A and downloaded the times for my recirculating water pump and everything is working perfectly.
Thanks again for your help!