X10 Community Forum
📱X10 WIFI => 🐞X10 WIFI App problems or bugs => Topic started by: docbell on March 20, 2018, 07:38:48 AM
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I have been totally frustrated trying to get the app (version 1.1) to run on my iPad (iOS 13.2). Both buttons on the Welcome screen (new hub and existing hub) ask me to scan the QR code, which then gives the message "Can't access your photos. Please open the permissions using photos in the Settings -> General -> Privacy -> X10 WiFi". This preference does not exist. If I go to either [Settings -> Privacy -> Photos] or [Settings -> Privacy -> Camera], the X10 WiFi app does not appear in the list of apps requesting access. I have deleted and re-installed the app, re-booted the iPad, and cursed a lot. (In every possible sequence.) Does anyone have a suggestion?
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I installed on my android phone with no issues. However, I can’t get the iOS app on my iPad to sync. It times out, and I get an error. This is a showstopper.
11.4.1
Update: new module, same results. Works on iPhone running 10.3.
Frustrating.
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Yup, iPad Air 2 will not sync iOS 11.4.1.
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Due to this bug, I am unable to add my wife’s iPad to the unit. So, she is unable to control devices, which is a real problem for me.
I hope the iOS sync issue is resolved soon.
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So the iPhone won't sync, or the phone will not scan the QR code?
Saying the phone won't sync indicates it has connected just can't update the devices and timers.
If it asks to scan the QR code and fails then it is a issue with the camera and most likely a setting in permissions.
I don't have an iPhone but would think the permission settings for the Wi-Fi app to access the camera would be in the Wi-Fi permissions not the camera.
The developer can't seem to recreate the sync issue with these phones so that suggests they have the wi-fi app and phone connecting. ::) :'
I'll attempt to get a setup step by step for the new IOS.
I had pushed and continue to push for an alternate initial conection setup(without using the QR code)
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iPad Air 2, iOS 11.4.1
- I start the app, then choose "connect to existing hub"
- I scan the QR code
- the app displays "please wait a moment, send data in progress", then I get a sync error
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iPad Air 2, iOS 11.4.1
- I start the app, then choose "connect to existing hub"
- I scan the QR code
- the app displays "please wait a moment, send data in progress", then I get a sync error
iPad Air, iOS 11.4.1
You get further than I can. After updating the app and firmware I end up almost exactly where I was when I started this thread. Trying to scan the QR code gives the first screen (as before), and now hitting the "Settings" button gives the second screen. I've also tried the settings for Privacy and the Camera but just cannot enable the app to use the camera.
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Is there any info - even a SWAG - on a fix for iOS as it relates to sync issues? I need some sort of a carrot! Thanks.
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I set my WM100 using my iPad Air using iOS 12.0. I took a picture of the QRCode and easily added my iPhone 6 and an iPad 2.
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Just updated my iOS app. Release notes indicate that syncing issues were fixed on "some" iPhones and iPads. Well, not my iPad Air 2. Sync history doesn’t work. Sync data doesn’t work either.
I cannot connect a second iPad to the existing hub. That times out too.
Running ios12 on both iPads.
And the beat goes on...
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I just downloaded the iOS App v 1.3 to my iPad Air, iPad 2 and iPhone 6. All are working as they should be.
I'm not going to fool with DST for a week and see the experience of others,
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I just downloaded the iOS App v 1.3 to my iPad Air, iPad 2 and iPhone 6. All are working as they should be.
I'm not going to fool with DST for a week and see the experience of others,
Dang! Why won’t my second iPad connnect? BTW, I have Non-DST off (double negative?) and my lights turned on correctly tonight.
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I just downloaded the iOS App v 1.3 to my iPad Air, iPad 2 and iPhone 6. All are working as they should be.
I'm not going to fool with DST for a week and see the experience of others,
Which iOS revision are you running please. ie 11.41, 12 ...
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I just downloaded the iOS App v 1.3 to my iPad Air, iPad 2 and iPhone 6. All are working as they should be.
I'm not going to fool with DST for a week and see the experience of others,
Which iOS revision are you running please. ie 11.41, 12 ...
Yea, I’m interested too. I have full app capabilities on my iPhone 5 on 10.3. I really want to put it back in mothballs!
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iPad 2: 9.3.5
iPad Air: 12
iPhone: 12
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Well, I did a bad thing. While trying to debug the issue with my second iPad, I lost my connection to the WM on my first iPad. I’ve tried everything but a complete reset, and I can’t get the app to connect to the device. It times out every time.
I’m going backwards! B:(
Update: whoa! I started up the app this morning to try to connect. All of a sudden, the app refreshed, and the app home screen showed up. Under "devices" I can see four out of 12. Can’t sync with hub - it still times out. Scratching my head.
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I got the app to load on both iPads. I also have all my devices loaded, despite sync issues. Here’s what I did:
- attempt to set up a new hub (even though mine is existing)
- scan qr code
- stop at WiFi/Ssid password page, and kill the app (iOS swipe)
- restart the app - App home page loads, but no devices will be loaded
- instead of trying a sync, I went to my android phone and opened my device list
- here’s the magic: I opened a device setting on the phone, and pressed SAVE (no need to change anything)
- the device will instantly sync to the new device
- lather, rinse, repeat
I did this successfully for two iPads
The single-device sync gets around the timeout.
9/24: well, not quite! Turns out that not all of the device settings come over. I had to "touch" a timer setting on a few devices to get them to sync. For instance, turn on off a day, then turn it back on; that will force a sync. Of course, if a full sync worked, I would be fine.
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Brilliant. Too bad this software is still having birthing pains. It is amazing for what it does, just needs to get some bugs straightened out.
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Just wanted to document that the app crashes regularly on my iPad Air 2 running iOS 12.
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I contacted support, and was told that a new version is in the approval loop, as of last Friday.
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I contacted support, and was told that a new version is in the approval loop, as of last Friday.
He was referring to v1.3, which was already released. He didn’t know that.
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I contacted support, and was told that a new version is in the approval loop, as of last Friday.
He was referring to v1.3, which was already released. He didn’t know that.
rofl B:(
I'm still hopeful a new release is in the approval loop but it seems to take for ever to get to the end of the loop ::) :'
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I just installed a new version of the iOS app today (v 1.4). I did not see a firmware update, so I’m still running 26. Does anyone know what the changes/fixes are?
- history still fails
- occasionally, I get the "info" pop up when attempting a sync. However, the sync still fails. More often than not, I get a sync error immediately.
So, no change from prior version, at least on these two issues.
I am running iOS 12 on an iPad Air 2.
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Yup, about the same result
iPhone 6s iOS 11.4 ( Holding IOS versions so I will have one working device )
History sync works
Data sync works
Manual on/off works
iPhone 8 iOS 11.41 and IOS 12
History sync intermittent, about 1 in 4 tries
Data sync intermittent, about 1 in 4 tries
Manual on/off works
iPad Air 2 iOS 11.41 and 12
History sync fails
Data sync fails
Manual on/off works
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You get the iPhone 6 to work with 11.4, but my iPad Air 2 failed with same. My iPhone 5, running 10.4, has been flawless on all operations, which is why, like you, I keep it around.
My android phone is a mess. B:(