X10 Community Forum
🖥️ActiveHome Pro => ActiveHome Pro General => Software Problems & Bugs => Topic started by: michael on February 01, 2005, 12:10:48 PM
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I just purchased AHP. I configured all 6
modules, plugged them in, plugged the CM15A
and use the remote to turn the lamps ON and
OFF. I have the SS13A, UR73A and the KR19A,
all work fine for about 10 to 15 minutes,
then everything stops working. If I connect
the PC to the CM15A the commands from the PC
work. The only way I can get the CM15A to
work again is to unplug and re-plug,
batteries are fresh and I do not need to
remove them to reboot the CM15A.
I am new at this, please Help!
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There is a known bug that X10 has been
trying to fix for quite some time now which
causes the CM15a to lock up when not
connected to the computer. Most people
seem to be able to run for at least a
couple days and some for weeks or even over
a month. It is known be related to
activity level among other things. Other
than that, I am not sure what to say.
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The only other situations where unplug-
replug is known to help, is where there is
a transceiver conflict (usually with TM751 -
or a particular model of Leviton phase
coupler/repeater). I assume you have
neither running?
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Michael: Is it your remote controls that stop
working after a few minutes? What exactly
stops working?
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All the remotes stop functioning.
I have no timers and no macros running.
I only have the CM15A plugged into the wall
receptacle. Distance is not an issue becease
when it stops working, I can be next to the
CM15A. All batteries are fresh. At this
point all I would like, is to turn the
modules on and off with the remotes.
thanks.
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While the CM15A is connected to the PC do you
see commands coming in from the remotes? They
should show up in Activity Monitor as
received RF commands. Have you adjusted the
antenna? Try turning it down so that it
sticks directly out from the interface. Also
try plugging it into a different outlet.
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I can see the commands from the remotes
only when the unit is connected to the PC.
I tried moving to another outlet and moved
the antenna. The problem still exists,
works for 10 to 15 minutes and then dies.
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I can't see why or how this would happen, buy
maybe it's time to replace the CM15A for you.
I've sent you an e-mail about this.
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I am getting conflicting info from X10. Is
the CM15A messed up or it it all software?
I would love to get a straight answer if
this thing will ever work. Talk to me
X10.....
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Jody: Just about everything that you see on
these forums is related to software, or how
the software stores data in the interface.
There have been some individual units with RF
range problems or other things that are
problems with that particular piece of hardware.
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X10,
Does this mean that some day you guys will
get this thing to work for more than a
couple of days with out carping out? And yes
I am referring to timers and macros that
stop working after a short time. The problem
seems to get worse as more of the CM15’s
memory is used up. I could not get mine to
work more than a few hours once the memory
got below 80%. I started over and now that I
am keeping the memory above 90% things work
much better but I can not do much of what I
bought this thing for.
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I have the same issue. Typically, the
interface will run for a very limited time
and then totally stop working. When it
stops working if I check the X10 activity on
the line there is a constant flood of
activity from an address not being used
(typically N13), When I unplug the CM15a
the X10 activity from this address on my
circuit stops. Usually if I unplug and then
re-plug in the CM15a the rouge activity
stops for a while and everything works, but
after a short period of time the flood of
activity starts again and everything stops
working again. At this point there is
really not much I can do with the CM15a
because in my case it is not reliable. As a
note: I am not running any macros and only
have about 7 modules defined on the system
(Codes A and B).
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Rich: I am curious what type of activity
you see on N13? Does it look like the
CM15a is transmitting or receiving this
command? FYI address N13 is 10000000 in
binary.
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I try to double check it tonight but it
seems like different things at different
times. The last time it was doing a "Status
Request" I believe.
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Rich: You don't have any modules on N13 or on
the N House Code at all? If you look in
Activity Monitor do these commands show up?
Are they just powerline or RF only? Do you
have a coupler/repeater or anything like
that? Do you have any appliances that might
be running when this occurs?
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X10 Pro: No, no modules on House Code N at
all. This does show up in the Activity
Monitor but I am not sure how to tell if
they are coming in RF or on the powerline,
or if they are outbound. It seems to be
that they are being generated by the CM15
module because as soon as I unplug it (from
the power) the activity stops (I can tell
because I have modules that flash when there
is activity and they stop flashing as soon
as I unplug the CM15 Module). I do have a
coupler and I believe it also acts as a
repeater but I have never noticed that a
particular appliance was on when the problem
occurs but I will keep my eye out for that
(although it occurs so often that I doubt
that is the problem). Thanks for asking.
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Just out of curiosity, what make/model of
coupler/repeater?
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4826 SIGNALINC COUPLER-REPEATER 3-WIRE DRYER
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Just got a chance to check out your
questions from below: I plugged in the
CM15 Module to the PC and opened AH.
Nothing worked. When I opened up the
Activity Monitor it showed a continuous
stream of activity that said: “Receive
N All Units Off” (I have seen other
things like this but always with House Code
N). I checked and there was a lot of
actual activity on the powerline. I then
unplugged the CM15 from power and plugged
it right back in and the Received messages
stopped and everything started to work, the
traffic on the powerline returned to
normal. I unplug the CM15 from the Computer
and things work normal for about 10-20
minutes. After that the traffic on the
powerline is continuous again and nothing
works through the CM15. I then plug the
CM15 back in into the computer and check
the Activity Monitor and I get a
continuous stream of “Receive Status
Request.” Unplug and replug the CM15 from
the power and the activity stops and the
system returns to normal. This cycle keeps
repeating.
I have the CM15 set to only receive RF on
codes A and B and have no modules on Code N
or any Code other than A or B. I have
tried different outlets with no difference.
Any suggestions would be appreciated.
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I'm seeing the same type of entries in my
log. Support - Please e-mail me and I will
send the log.
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Rich: This is really strange. Do you have
any other phase couplers other than the
4826? It sounds like the messages are ping
ponging. This often happens when people
mistakenly think that if a coupler-repeater
is good, a second one (or a phase coupler)
is better. Why unplugging the CM15a stops
the ping pong, I don't know. Maybe it is
bouncing the message back. It shouldn't do
that though. What happens if you unplug
your 4826?
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No, no other phase coupler/repeaters on the
system. I'll try unpluging and veriffy the
results.
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How about any two way modules that can
transmit their status back when receiving a
status request.
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Just purchased AHP this last week and spent
the whole weekend trying to get it to work
(after I sent the first CM15A back because
it didn't work at all). I am having the
exact problem as Michael (first entry). I
get everything set up and working OK and
then 20 minutes later nothing works. I
have tried every combination of outlets and
modules with no success. In addition, I
can't get any timers working at all (with
or without the CM15A conneted to the PC).
Support folks at X10 tried to sell me
filters to take care of the problem...after
reading some of the info in these forums, I
don't think filters will work (maybe they
need to start reading some of this stuff).
On top of everything else, they told me to
reinstall the older verion (3.173) (I am
using XP)because it is more "stable" and
now the program keeps crashing. I may have
to take advantage of the 30 day money back
guarantee!
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Brian,
There are two-way modules on the system
(they are hard wired in). Thes reason I
think the issue is with the CM15 is that
the "rouge traffic" on the system only
occurs when the CM15 is plugged in, and the
only issue I am experiencing right now is
that eveything stops working as soon as the
high level of traffic starts.
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Rich: Just to let you know, I think there
is something wrong with your CM15a. If X10
will replace it for you, that is great.
Otherwise I will try to help you prove it.
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Roger,
Thanks, I appreciate the help! What is the
best way to try and get it replaced?
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Rich: Try writing to ahpsupport@x10.com
and see where it goes from there.
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Roger,
Looks like they are going to send me a
diagnostic unit.
Thanks
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Rich: I am glad to hear that. I am
pleased to be of help. This to me is what
the forum is all about!