X10 Community Forum
🖥️ActiveHome Pro => Plug-ins => MyHouse Online => Topic started by: J Lawson on March 21, 2006, 01:46:36 PM
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why is there a black screen when I log on to my house from a remote location.Nothing happens and I'm not prompted to do anything either,just a black screen with a little square.Has windows 2000 pro.
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It sounds like the ActiveX control for the MyHouse client isn't able to load. Do you have permission to load ActiveX on the computer you're trying on? Are signed ActiveX controls enabled in Internet Explorer?
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HOW DO I ACTIVATE ACTIVE X CONTROLS IN INTERNET EXPLORER.
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It depends on what version of Internet Explorer you're using, but it should be under Security Settings. In Internet Explorer, go to Tools | Options | Internet Options. Then select the Security tab and click on "Custom Level" to view the settings you have. Make sure "Download signed ActiveX controls" is set to "Prompt" ("Enable" will work, too, but it's better to leave it at "Prompt").
In order to run the MyHouse ActiveX, you will need to be logged in as an Administrator or Power User -- you need to be able to install software.
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I SET ACTIVE X TO PROMP BUT STILL WILL NOT LOAD MY HOUSE.