X10 Community Forum

🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: Seafolks on May 08, 2006, 04:13:00 PM

Title: connecting to activehome pro at location other than at home.
Post by: Seafolks on May 08, 2006, 04:13:00 PM

I can't connect to myhouse.com.

Title: Re: connecting to activehome pro at location other than at home.
Post by: X10 Pro on May 08, 2006, 04:14:53 PM

Do you mean that you cannot get to the website myhouse.x10.com, that you cannot load the MyHouse Client, you cannot connect to the MyHouse Service from your AHP? If you provide some more information I'm sure we can figure it out.

Title: Re: connecting to activehome pro at location other than at home.
Post by: Seafolks on May 08, 2006, 04:37:01 PM

I can't connect to myhouse.x10.com online or MYhouse client.I can however connect from AHP while at home.

Title: Re: connecting to activehome pro at location other than at home.
Post by: X10 Pro on May 08, 2006, 04:45:51 PM

What message do you get back from your browser when you go to myhouse.x10.com? What kind of Internet connection are you using?

Title: Re: connecting to activehome pro at location other than at home.
Post by: Seafolks on May 08, 2006, 04:51:41 PM

when I attempt to connect through my broadband connection I get a black screen with a small box at the top of my screen with an x in the middle.

Title: Re: connecting to activehome pro at location other than at home.
Post by: X10 Pro on May 08, 2006, 05:15:14 PM

It sounds like you don't have Internet Explorer configured to install ActiveX controls, or that you are logged in with a user level that doesn't allow you to install/run ActiveX. If you are logged in as a Power User or Administrator, you should be able to adjust the Internet Explorer security settings to allow running (or prompr to run) signed ActiveX controls.