Contact | X10.com
Please login or register.

Login with username, password and session length

Author Topic: Home security / on alert I can't install  (Read 22511 times)

mog

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 3
Home security / on alert I can't install
« on: December 06, 2006, 11:12:06 PM »
Impossible to install ActiveHome Pro Security
I have always this message
A newer version of this installation is on the server. Please re-download this installation.
Logged

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 283
  • Posts: 10509
  • I don't work for X10, I use it successfuly!
Re: Home security / on alert I can't install
« Reply #1 on: December 06, 2006, 11:22:10 PM »
Quote from: mog on December 06, 2006, 11:12:06 PM
Impossible to install ActiveHome Pro Security
I have always this message
A newer version of this installation is on the server. Please re-download this installation.

If you had spent some time rading some posts in this section you would have found this post Newer version on server (Read 1999 times)
Read it! ;) You find the answer to fix your problem! ;) :D ;D
Once you have your problem solved take some time and read some of the other posts especialy the sticky ones they are very helpful! ;) :D ;D
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

mog

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 3
Re: Home security / on alert I can't install
« Reply #2 on: December 06, 2006, 11:32:11 PM »
my english is not good but I read many times......
I send 3 email  (2 @support 1 @ service) and did not have answer
Logged

Dan Lawrence

  • Hero Member
  • *****
  • Helpful Post Rating: 68
  • Posts: 3991
Re: Home security / on alert I can't install
« Reply #3 on: December 07, 2006, 07:47:50 AM »
The problem is twofold.  X10 is supposed to be aware of this, it's not new.

The thread that Tuicemen referred you to is more of the message you got.

The question that needs to be asked is WHEN IS X10 GOING TO FIX THE PROBLEM???
Logged
I don't SELL this stuff... BUT I sure do ENJOY using it!!!

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 283
  • Posts: 10509
  • I don't work for X10, I use it successfuly!
Re: Home security / on alert I can't install
« Reply #4 on: December 07, 2006, 09:12:04 AM »
mog: when you e-mail support provide your order number and state "the download link doesn't work"
Ask them to Please e-mail you a copy of the file!
You can also call 1-800-675-3044 ext.2629 !
If you still have problems with this Private Message me!

Dan: I've brought this issue to the attention of X10 several times ::) ::)
Problem is they are having many rollovers and the original person who set up the download link or /and the one that was to fix it is probably is no longer with X10.
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

mog

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 3
Re: Home security / on alert I can't install
« Reply #5 on: December 09, 2006, 12:59:41 PM »
I received the file from X10 tech support.
It's working.
thanks to the community
Logged
 

X10.com | About X10 | X10 Security Systems | Cameras| Package Deals
© Copyright 2014-2016 X10.com All rights reserved.