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[terrybrick]

  Hi   When I ordered the 23 pc   $99. special home burglar alarm system I received a email
form x10  saying I ordered the 7 pc part number ds 7000 .  Just below that was a note saying
model numbers of what I ordered might not match what is on this order. Then it said " Please
be assured that items being shipped to you are equal or better in function than the items you
ordered."  So I thought the 23 pc set was out of stock and they replaced it with the 7 pc set
and they would add on the missing parts to make up a 23 part set.   Well the order arrived this
morning and they sent only 7 pieces.  I call the customer service phone number wait for 30
minutes and all I get is music.  I then call the technical support number and finally get a lady
in customer support.  I tell  her I ordered the 23 pc set and she says I was confused and clicked
on a 7 pc set by mistake.  That is total BS.  The page I ordered from had only the 23 pc set
listed on that page.  I asked her how many times has this happened. She said my problem was
the first time anything like this has ever happened.  I find that hard to believe.
  So my question is ,   has this kind of bait and switch ever happened to anyone else by x10?

   I will report back on this to this form when resolved.  A X10  supervisor is supposed to call me back
within 24 hours to talk about this issue.          email          tcruse@triad.rr.com


    UPDATE      Issue resolved    I hope

  The customer service rep emailed me wanting me to email her the original message order from x10
I did that.  Then she emailed me wanting me to email the original sku for the 23 pc item ordered. I did that.
Now x10 is supposed to send me the rest of the original order.  I surely hope this is the end of this story.
  Two hours wasted just trying to get what I paid for.   Once X10 customer service got started they did do
a good job. I want to thank   Lacreshia  for a friendly and helpful resolution to this issue. If not for her I would have
been very upset with x10.  Now I do feel much better. Anyone can make a mistake. Fixing it is a true sign of
customer service.

[HA Dave]

..........  So my question is ,   has this kind of bait and switch ever happened to anyone else by x10?

    UPDATE      Issue resolved    I hope

Welcome to the forum terrybrick. Always nice to see a newbie. It is a bummer if your 1st (if this was your 1st) experience with X10 was a little shaky. X10 is (despite their Web Page) a true, real and honest company... they don't bait and switch.

[Jsnlong]

I can see how they (X10) can get confussed since they have so many packages with the same price and just little details on whats different. I too was looking at the $99 DS7000 packages and found 3 for the same price and the only differences was how many DS10a you get with it.

My guess is allot of people buy the basic package with out even looking around their site for the best. Big rule when shopping X10.com is always look and look cause they sometimes hide their best packages. I once bought a IR543 and then the next day found a package with buy one get one free...I just emailed them and they gave me the second free.

[terrybrick]

 
   You are right about a lot of offers on X10 website. When customer service asked me to send them the sku
for the 23 pc set I went to their website and looked and looked. They had so many listings I could not find it. Then
I just happened to think about going to windows brouser history. I looked back to where I make the purchase
and sure enough there was the web page for the 23 pc set.  I was just about to give up ever finding the set.
   I will take your advice and take a lot of time to look around the X10 site before buying a camera system.
BTW this was my first purchase.   I was amazed how fast the package got here. Have not hooked it up yet.
   PS  One good thing about X10 is the daily emails with special offers. With all the near naked women in them
emails I will not ever have to visit a porn site again.     

[HA Dave]

  ...................With all the near naked women in them emails I will not ever have to visit a porn site again.      

Yes thats true! Although many of us have been complaining about that.... not enough Asian Chicks (really bad joke).

[originalevil]

I think more Asian chicks would be better, too (innocent look)