Holding money!

[sammyo41]

Why does x10 keep my $229.00 in their account since July 21 and even after I canceled my order a couple weeks ago. I could not believe how slow they were and told them so. I've written an email to Markus this morning and called the company and left a message. If I don't get my money refunded shortly then I will contact the Attorney General in Wa.

That is MY money you are PLAYING with!!

[Mel99]

Most of the people who visit these forums are not X10 employees.  In my short time as a poster, I've seen only one post from an X10 employee and he was a salesman trying to sell something.

Mel

[Brian H]

Yes as volunteers and end users here.

We don't have much contact to X10 and if they are reading the massages. They are not replying.

I had a sold out item on one of my orders and I believe it was two or three weeks for the credit to show up.

Have you tried the Order Problem Form?
One choice is check on a refund.
http://www.x10.com/support/forms/order-support-request.html

[sammyo41]

Thank You both for the information, that would certainly make a difference..

I will try your suggestions so thanks again.

Sam