Jeff - Do you have a IR remote, the original one? I have one of those and it works perfectly. The RF version will not handle a DVR.
Brian - I have a Panasonic and a Philips
Dave - You can program the main keys and side keys all you want. When you then select "MODE" and then "DVR" you are not sent to the DVR but to the "HOME MENU". You cannot get the DVR display. The home menu shows "DVR" on the bottom but you don't get the side keys menu. I have gone around on this with Tech Support, including 2nd level. The confirmed this problem with both the RF and SOCIAL versions of the ICON Remote but the original IR remote, which I also have but wanted to add RF, works just fine.