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[michel c]

There was computer mistakes on the: 3609341 and 3609124 order’s (09/30/2010).

I wrote and phone several times to get a decent information and resolve the matter. No way! Even the customer dept. Hang the phone on me!

Wish to have the problems resolve. Funny way to treat someone who use X10 gadgets since 22 years???
Now I want the RMA numbers to return everything and have my money back!

I wish X10 will stop this non-sense.

Michel Coulombe

[Brian H]

Since the forums are mostly User To User. I am not sure if any official X10 employee will give you an answer.
There maybe other users that have had problems that maybe able to give you some added tips.

Have you tried the online order problem form?
http://www.x10.com/support/forms/order-support-request.html

[hawk1]

Seems like Facebook is getting a lot of problems solved.  You might try posting on there.  Good luck.

[Brandt]

I've never once ordered from X10.com, only from eBay. Way better prices on eBay...

[michel c]

Thanks both for the information, it is a long way to X10 when you live in Canada and send eMail everyday to get some action.
What happens is I completed an order and when pressing the "Finalize" key, a msg: (500 Internal Server) Error arrived.
I immediatly contact X10 and the agent assured me that the order was not in the computer. Next day I completed another order and did check if the first one was there. Finally they send both orders I can't have a decent answer to what happens. Fed up with this situation, I ask to have RMA's to return everything, the last time I phone the service dept(?) they hang the phone.
I suppose that there is nobody permanent at X10 and they don't have time to deal with problems.

Michel (Mike in English)

[J.B.]

I had a similar issue where they double shipped an order.
I never received an order confirmation email, or anything else indicating the order had gone through.
I called and checked beforehand to ensure the first order (also an error finalizing the online order) did not process.
They said it did not, so I went ahead with the "second" order.
Each order total was around $80.
I finally settled on keeping the second order for about $20 cost, as it would have cost as much to return ship the items where I am also in Canada.   

[nybuck]

How did you get an $80 order to be $20??

Now that's an X10 rep that I want to talk to!   

[J.B.]

How did you get an $80 order to be $20??

Let's just say I'm persistent... 
It took a while to come to an agreement with them.

[nybuck]

I may need you as a negotiator.  My persistence with X10 - over several calls, emails and escalating it to a supervisor, only gets me what they should have done in the first place.   

[J.B.]

I may need you as a negotiator.  My persistence with X10 - over several calls, emails and escalating it to a supervisor, only gets me what they should have done in the first place.   

I've been there, let's say, several times, too...lol 
Just happened to get lucky here and there. 

It's fun to vent sometimes! 

[birdzeye]

There was computer mistakes on the: 3609341 and 3609124 order’s (09/30/2010).

I wrote and phone several times to get a decent information and resolve the matter. No way! Even the customer dept. Hang the phone on me!

Wish to have the problems resolve. Funny way to treat someone who use X10 gadgets since 22 years???
Now I want the RMA numbers to return everything and have my money back!

I wish X10 will stop this non-sense.

Michel Coulombe

Call x10 customer service and ask to speak to Lucretia. She's always been fairly decent with my customer complaints. Hope she is still working there 

[michel c]

Many thanks to all, you gave me lots of alternative to help me find a way to end this saga. I just receive a Return Authorization from X10 (RMA) for both orders. I am sure someone from X10 had decided to send those forms after reading your messages!
Have a good day!,
Michel