ActiveHome Pro Crashes on Startup

[jd]

My setup:
WinXP SP2
Initially downloaded AHP plus latest
update, both fresh installs

When I start the exe, the main window comes
up along with the registration dialog. I
immediately get an unhandled win32
exception error. After starting a debug
session with VS.NET, it says the error is:
Unhandled exception at 0x12986fa0 in
ActiveHm.exe: 0xC0000005: Access violation
reading location 0x00000000.

The x10net.log has several entries from me
trying to start the app, and the last entry
is always 'QueryHardware'.

I'm stuck.

[X10 Pro]

JD: What version of ActiveHome Pro is this?
Is your CM15A connected and showing up
working in Device Manager? Did this problem
just start, or has it been this way since you
first installed?

[jim marshall]

I am having similar problems - the program
locks up repeatedly, usually after a
download of the timers and macros.  I
installed the latest update today and it
seems to have made things worse.  Is it too
late to ask for a refund?  This thing was
supposed to help, not waste time.

[arf1410]

My attitude (and I think calling customer
support will verify it as fact) is that if
it is still under warranty (l2 months), and
X10 cannot fix it, they legally MUST give
you a refund.

[Dan Lawrence]

I have repeatedly posted that any oddball
problem of AHP is generally due to hardware
problems with the user's PC.

I'm running AHP 3.198 under XPHome SP2 with
zero problems. My X10 equipment uses no
cameras as I do not need them. I have a
single macro that uses an A5 trigger to shut
all house lights off. All units have timers.

The program has NEVER locked up. Ever.