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[david mcgee]

I've just installed the AH Pro software I
downloaded on a PC with XP Pro w/SP2 and when
I try to start the program it terminates
before I can even enter the code I was given
in the email.   I've removed and reinstalled
several times following the instructions in
the manual with the same results everytime.
Any ideas would be appreciated.

Thanks...

[X10 Pro]

Do you get an error message? Do you see the
splash screen or the ActiveHome Pro window
before it goes away? Does the registration
box pop up?

[bob]

New install as of today, and periodically
version 3.170 crashes on my XP SP2 machine.

[david mcgee]

To: X10 Pro

Yes the registeration screen pops up as well
as the splash screen.  The splash screen goes
away  after a few seconds and the error
signature reports:

AppName: activehm.exe  AppVer. 3.0.0.166
ModName: kernel32.dll  ModVer: 5.1.2600.2180
Offset: 00009e9c

Does this help?

[jim nickum]

Installed latest AHP sw and when starting
AHP the registration screen appears and
immediately I get a windows error mseeage
and then in a couple of seconds both
windows dissappear.  I talked to a support
person at x-10 and he sent me a file to
install 3.186 but that failed the same
way.  I am using Windows WP Pro with SP2.

Jim

[jay]

Just tried install AHP sw yesterday.  I have
the same problem with my laptop running
Windows XP Pro sp1.  Then I tried with my
desktop running the Windows XP Pro also but
without sp1.  It worked ok.  I still need to
fix the problem with lap top because I am not
plugging the controller unit close to my desktop.