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[john paulson]

Hello Everyone,
I'm in the same boat with the lack of
support. I'm currently working on several
projects and over the last 2 months I have
e-mailed, called and tried to live chat
with zero success on several occassions. E-
mails have gone unanswered, calls were on
hold for 20 + min. only to leave message
for return call that never happened and the
live chat says they can only answer pre-
sales questions. I even have a large order
I need to return and can't get in touch
with anyone to find out how to return and
get a refund for the products. Ironic that
they can take your money and ship products
in less than a day but can't post
information on there website on how to
return a product for a refund. I've been
odering from X-10 for over 5 years and
never had the problems as of late. My most
recent order will surely be my last. Sad,
sad, sad.

John

[Brian H]

Warantee exchanges [last time I used it]
where online and easy to do. Refunds from
most messages I have seen have to be done on
the phone.