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[brent]

Has anyone ever gotten a dead camera or
ninja?  Does X-10 respond to these with a
new one or offer REAL support for
troubleshooting?  I already have a Ninja and
Floodcam working in IWitness just fine, and
all in the 5-8 group so I'm pretty sure it's
not my setup.

[brent]

I just tried swiching the power supplies for
the 2 Ninjas.  (Yes, it's the correct one.)
The old Ninja is still scanning but there is
no picture in IWitness.  The new Ninja is
behaving well.  So, I have a bad power
supply, yes?

[brent]

I tried that online chat thing and got this:

Your name: E. Brent Price
X10 Chat Representative: Andrew
X10 page you were looking at:
http://www.x10.com/support/support.htm
Chat started: Sun Jul 17 13:18:17 2005
Chat ended: Sun Jul 17 13:42:25 2005
closed by agent. Andrew

( E. Brent Price 13:18:17 ) My new Ninja
from my last order has a bad power supply.
How do I get a new one?
Referring Page: /support/support.htm
( Andrew 13:19:39 ) Give me a minute to find
your answer
( E. Brent Price 13:19:59 ) OK
( Andrew 13:22:13 ) I'll send you a new one.
Are you still  at the same address?
( E. Brent Price 13:25:30 ) Yes

I'd say that was good service assuming I get
the item by Christmas or sooner.  I'll let
you know.

[william]

I had a Ninja quit working after 4
months .... sent an E mail to support
explaining how that I determined which was
bad... the power supply or the "pan/tilt"
unit plus the original voucher number. Next
message in return included an RMA for the
return...... I had the new unit delivered
in six days after mailing the bad one
back..... super support!

[brent]

Well I sent my request in last Sunday and
today, the following Wed. I got my
replacement power supply USPS Priority
mail.  Problem fixed, all is well.  Good
support at least this time.