I've just purchased the ActiveHomePro, with myHouse online. I am having the same or similar issues with connectivity. I can sit here and watch for 5 minutes or so, while it tries to log in, eventually... It does. As far as logging into it from a remote location, well... this also does eventually happen after about 10 to 15 minutes. I've looked back at the logs and it seems to go offline several times a day, and reconnects about 20 minutes later. Not very good security since it happens during peak times of the day and night! I'll be watching out for the upgrades being developed!