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Author Topic: What's with customer service at X10?  (Read 38363 times)

rick davis

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  • Posts: 4
Re: What's with customer service at X10?
« Reply #15 on: January 16, 2005, 12:56:54 AM »

It's not amazing to me that all these
complaints keep coming. This company is
sooo lame they are not even motioring these
posts on their own site. I canceled my
$496.00 order with the credit card company
and sent them all these posts along with my
horror story experince with this rip-off
company.
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so perverted

  • Newbie
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  • Posts: 4
Re: What's with customer service at X10?
« Reply #16 on: January 16, 2005, 07:00:51 AM »

I think it says a whole lot about a company
when on their own forum the one forum item
that has the most replys over all the other
questions is the one complaining about
their customer support.  I bought the three
flood cam "deal" with the extended $19
warranty and have had two of them crap out
on me and have yet to receive any help on
returning the things...customer support? ha
ha ha, it is a joke and an insult to the
customers, I can only hope that more people
read these comments and the company just
goes away.
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courtney a. smith

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 3
Re: What's with customer service at X10?
« Reply #17 on: January 16, 2005, 09:15:00 AM »

The ninja base that pans and tilt works fine
of mine, cough, cough, I have make a few
adjustments, first, it supports any camera,
the base is independent of whatever camera
you use, hardwired camera's give you better
picture, I put small peace of plywood on top
of ninja base, have 2 camers's mounted on
it, one Day/Night camera, which picture at
night is not as clear as it should be, so I
got another camera, a
http://www.eyespyvideo.com/infrared/ir-
2had.htm black & white Infrared camera for
night time viewing, use Day/night camera
during day for color and other for night, I
use a RCA Y splitter going to distrubtion
amplifier to choose which camera picture I
see, turn one off, the other on, support,
what support, yes I have the Pan & tilt Pro,
which picture from cam Sxxxx, hehe, net
meeting, what a crock, I just use it to
control ninja base, does not need batters,
so far it works, their support needs support
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2pyrs

  • Guest
Re: What's with customer service at X10?
« Reply #18 on: January 16, 2005, 04:30:56 PM »

Sorry to hear so many of you are having
such trouble. At this time all is going
well for me. I am happy with what I bought
and had no trouble getting a return number
for package I bought and then changed my
mind about. Had to work a few bugs out but
have four cams up and running. For the
price it is ok, I did not want to spend
hundreds of dollars that we could not
afford. I went to a few other sites like
the one (Courtney A. Smith) showed and the
amount of money needed was way over our
budget.
Time well tell how all it works in few
weeks but at this time were happy.
It’s the net and you can’t have it the same
as going to the store.
I have seen some small set ups at Sam’s
club and K-Mart for around $100.00 with two
cams and a TV but not color and they don’t
pan and some can’t be used outside. It
comes down to choice, spend big bucks and
feel like your at the movies or be happy to
see if someone is on you lot about to do a
no- no to your car or house and record it.
I wish all of you the best and hope you
find what your looking for.


2pyrs
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2pyrs

  • Guest
Re: What's with customer service at X10?
« Reply #19 on: January 16, 2005, 04:36:08 PM »

  I was just thinking I MIGHT be welling to
work out some way of buying your stuff off
anyone who wants to get rid it. Yes it well
be pennies on the dollar but better then O
on the dollar.



2pyrs


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gregg

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Re: What's with customer service at X10?
« Reply #20 on: January 17, 2005, 02:37:55 AM »

THANK YOU - ONE AND ALL...  I had ordered
some remote controls for my business and
saw all these great camera deals and have
been checking this site out. Being a novice
at this game, I guess X10 isn't the company
I should be dealing with until I know what
I am doing -  THANKS AGAIN>>>
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gregg

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 3
Re: What's with customer service at X10?
« Reply #21 on: January 17, 2005, 02:38:14 AM »

THANK YOU - ONE AND ALL...  I had ordered
some remote controls for my business and
saw all these great camera deals and have
been checking this site out. Being a novice
at this game, I guess X10 isn't the company
I should be dealing with until I know what
I am doing -  THANKS AGAIN>>>
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Go figure

  • Guest
Re: What's with customer service at X10?
« Reply #22 on: January 19, 2005, 01:51:39 PM »

X10 had an exodus of talent some months ago
and also let go of some of the top
performers in the tech service division go
in bogus layoffs. It appears that they have
been unable to revover and are using plastic
wrap to cover a sucking chest wound. If the
X10 service technology is failing ' Our
computers are down" how can you expect
anything from the product they produce. I
would imagine that X10 support is the
standard call center churn and burn, no
loyalty from the staff and no caring from
the management as long as you the consumer
keep buying crap made in China by X10 sold
to X10 and not supported by X10.
Logged

Go figure

  • Guest
Re: What's with customer service at X10?
« Reply #23 on: January 19, 2005, 01:52:01 PM »

X10 had an exodus of talent some months ago
and also let go of some of the top
performers in the tech service division go
in bogus layoffs. It appears that they have
been unable to revover and are using plastic
wrap to cover a sucking chest wound. If the
X10 service technology is failing ' Our
computers are down" how can you expect
anything from the product they produce. I
would imagine that X10 support is the
standard call center churn and burn, no
loyalty from the staff and no caring from
the management as long as you the consumer
keep buying crap made in China by X10 sold
to X10 and not supported by X10.
Logged

Go figure

  • Guest
Re: What's with customer service at X10?
« Reply #24 on: January 19, 2005, 01:52:16 PM »

X10 had an exodus of talent some months ago
and also let go of some of the top
performers in the tech service division go
in bogus layoffs. It appears that they have
been unable to revover and are using plastic
wrap to cover a sucking chest wound. If the
X10 service technology is failing ' Our
computers are down" how can you expect
anything from the product they produce. I
would imagine that X10 support is the
standard call center churn and burn, no
loyalty from the staff and no caring from
the management as long as you the consumer
keep buying crap made in China by X10 sold
to X10 and not supported by X10.
Logged

Skippy Mcwhipped

  • Guest
Re: What's with customer service at X10?
« Reply #25 on: January 19, 2005, 01:52:41 PM »

X10 had an exodus of talent some months ago
and also let go of some of the top
performers in the tech service division go
in bogus layoffs. It appears that they have
been unable to revover and are using plastic
wrap to cover a sucking chest wound. If the
X10 service technology is failing ' Our
computers are down" how can you expect
anything from the product they produce. I
would imagine that X10 support is the
standard call center churn and burn, no
loyalty from the staff and no caring from
the management as long as you the consumer
keep buying crap made in China by X10 sold
to X10 and not supported by X10.
Logged

reallymad

  • Jr. Member
  • **
  • Helpful Post Rating: -2
  • Posts: 10
Re: What's with customer service at X10?
« Reply #26 on: October 08, 2007, 07:25:53 PM »

   I am in the same boat...I just call tech-support and after 15 minute waiting. I have to explain my situation all over again, She have no clue how to fix it. and just to get rid of me she will refere me to the level 2, witch Iam  pretty sure..there is no level 2 there..more like moron level-1..
anyway I left my phone number and my e-mail address. let see who from level two will dare to call me..I'm so maaaaad. :-\
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