This is typical "X10 speak" for "Our products & software are flaky, so find someone else to fix it for you"!!!
You'll get little to no help from X10...
First, I want to make it clear that I am not associated in any way with X10. I have developed a product that boosts the output of X10 transmitters. I have also written several tutorials that I hope help the average fellow here who takes the time to understand his system.
This may gain me a neg from you, but there are people who don't have a clue about how X10 operates. It was designed 30 years ago when the electrical environment was vastly different. Since then we have added an enormous number of electronic devices to our homes, and some of them are downright hostile to X10 communication. Is that X10's fault? Their system was here first. Maybe you should be angry at the companies whose devices cause these problems.
People should understand that when you buy a X10 product (manufactured by X10), you are getting a bargain basement product at a bargain basement price. Knowing what it costs to make these things, the CM15A is an incredible value. If you want a controller with good software and support, plan on spending several hundred dollars minimum just for the controller. And mid-line switches from good companies are in the $40 to $50 area. You get what you pay for. I find it amazing how well many of the bargain-basement X10 products actually work.
For those who take the time to understand how their system works, X10 can indeed work VERY well. Others can't be bothered, and complain. Tough.
Jeff