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Author Topic: parts missing from order  (Read 3087 times)

sara2

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parts missing from order
« on: September 26, 2009, 01:08:24 PM »
Just received my system today and after checking all the pieces I am 3 parts short of what I ordered.  I was charged for the parts, but they weren't in the box.

I can't do anything until monday, do I call customer service or sales to correct this?

thanks, sara
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Brian H

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Re: parts missing from order
« Reply #1 on: September 27, 2009, 11:13:21 AM »
I would think Customer Service or the online problem form.
http://www.x10.com/support/forms/order-support-request.html
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MANOWAR©

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Re: parts missing from order
« Reply #2 on: September 28, 2009, 04:39:01 PM »
Same thing happened to me once. I called them and calmly explained what happened and they shipped the last few parts out that day.
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Lesbians killed the mullet for everyone.

sara2

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Re: parts missing from order
« Reply #3 on: September 28, 2009, 08:14:25 PM »
I called customer service this morning and explained, the girl said she would put an order in for the missing parts and they would be sent out.  Didn't give me a time line though.  Hopefully it won't take long.

Sara

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