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Author Topic: Holding money!  (Read 2404 times)

sammyo41

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 4
Holding money!
« on: August 06, 2010, 11:49:53 AM »

Why does x10 keep my $229.00 in their account since July 21 and even after I canceled my order a couple weeks ago. I could not believe how slow they were and told them so. I've written an email to Markus this morning and called the company and left a message. If I don't get my money refunded shortly then I will contact the Attorney General in Wa.

That is MY money you are PLAYING with!!
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Mel99

  • Sr. Member
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  • Helpful Post Rating: 5
  • Posts: 93
Re: Holding money!
« Reply #1 on: August 06, 2010, 12:16:51 PM »

Most of the people who visit these forums are not X10 employees.  In my short time as a poster, I've seen only one post from an X10 employee and he was a salesman trying to sell something.

Mel
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Brian H

  • Community Organizer
  • Hero Member
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  • Helpful Post Rating: 305
  • Posts: 13295
Re: Holding money!
« Reply #2 on: August 06, 2010, 12:52:20 PM »

Yes as volunteers and end users here.

We don't have much contact to X10 and if they are reading the massages. They are not replying.

I had a sold out item on one of my orders and I believe it was two or three weeks for the credit to show up.

Have you tried the Order Problem Form?
One choice is check on a refund.
http://www.x10.com/support/forms/order-support-request.html
« Last Edit: August 06, 2010, 03:59:37 PM by Brian H »
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sammyo41

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 4
Re: Holding money!
« Reply #3 on: August 06, 2010, 03:56:19 PM »

Thank You both for the information, that would certainly make a difference..

I will try your suggestions so thanks again.

Sam
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