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[Dan Lawrence]

For some strange reason, your link produces this "http://rumba.microfocus.com/'  which is not http://ftp://ftp.x10.com/pub/applications/activehomepro/setup_AHP.exe

[Noam]

For some strange reason, your link produces this "http://rumba.microfocus.com/'  which is not http://ftp://ftp.x10.com/pub/applications/activehomepro/setup_AHP.exe

i realize the URL got messed up (the forum added it in as an HTTP link instead of an FTP link).
I corrected it.
However, I'm not sure why your system redirected it - perhaps you have a virus of some sort.

[Dan Lawrence]

For some strange reason, your link produces this "http://rumba.microfocus.com/'  which is not http://ftp://ftp.x10.com/pub/applications/activehomepro/setup_AHP.exe

i realize the URL got messed up (the forum added it in as an HTTP link instead of an FTP link).
I corrected it.
However, I'm not sure why your system redirected it - perhaps you have a virus of some sort.

No virus, I simply copied what was on the post and the result.

[Noam]

For some strange reason, your link produces this "http://rumba.microfocus.com/'  which is not http://ftp://ftp.x10.com/pub/applications/activehomepro/setup_AHP.exe

i realize the URL got messed up (the forum added it in as an HTTP link instead of an FTP link).
I corrected it.
However, I'm not sure why your system redirected it - perhaps you have a virus of some sort.

No virus, I simply copied what was on the post and the result.

Well, I tried it too.
For some reason, my browser did the same thing, probably because it was trying to load an FTP link (complete with the "FTP://" part with an "HTTP://" in front of it) as HTTP.

I did go back and correct the original link, though.

[Tuicemen]

john mcdowell what windows version are you having issues with?
You'll need to enable the options to see hiddenfiles and folders as well as system files.
with out that enabled a search won't find the needed files to delete.
look in C:\Documents and Settings\All Users\Application Data\x10settings and C:\Documents and Settings\All Users\Application Data\activehomepro if using XP.
You'll need to delete those folders before a reinstall.
I don't remember the location for win 7 and am not at home to pull it up.
 

[john mcdowell]

Still no Luck AHP installs, but when the registration window pops up it wants you to register activephone. There is a file on my computer leftover from active phone that is corrupting AHP. I just can not find it.

[Dan Lawrence]

Still no Luck AHP installs, but when the registration window pops up it wants you to register activephone. There is a file on my computer leftover from active phone that is corrupting AHP. I just can not find it.

Did you check every folder and subfolder on your PC?   Not only Active Home Pro but also X10 under Common files.  Also did you do a total uninstall?  Even that does not always clear the X10 folder under Common Files.   I've noticed that after at least 2 total uninstalls with AHP over the last few years.

[john mcdowell]

I cleared out all the files I could fine. Does any one else know where there might be some hidden AHP or APP files?

[Dan Lawrence]

You need to make sure every folder on your PC is accessible.   On Windows 7 that might be a problem that takes time, for XP it is very easy.  Active Home Pro and X10 are not hidden files in 7 or XP.  BTW after a total uninstall delete all (both) files before a reinstall.

[Noam]

I think I have the answer.
When you install ActivePhone, it changes the overall ActiveHomePro application.
It removes the "ActiveHomePro" registration line, and replaces it with one for "ActivePhone." I don't know if this is a bug or not, but I'll mention it to the developers.

I figured out how to change it back.
There is a registry key. It is pretty buried down there (under one of those really long alphanumeric "CLSID" strings).
Do a search for "isActivePhone" (without the quotes), and you should find a value that is set to "1".
Make sure AHP is closed, and change it back to "0".
Restart AHP, and you should see the registration line for AHP again. You should then be able to enter your key.

Let me know how that goes.

[Noam]

I got a little more information from one of the developers.
Because of the way ActivePhone ties into AHP, which is apparently different from the way the other plugins do, the registration for ActivePhone takes over the one for AHP.
However, you should be able to register with the ActivePhone registration number.
If you still can't get it working, let me know. I'll go back to the developer and ask for more help on this one.