When I hit the My house on line software; my house status, I get the following "Awaiting 924 to reconnect". There is the option for exclusive access and non exclusive access. I choose "exclusive access". When I try to connect, I get a "cannot conect to my house service" then I get a "Verify my house plug-in registration". I do show that I am registered when I check the "show featured plug-ins". The software then goes into a "Disconnect from my house service" The software then trys to reconnect and I go into a loop...I don't know what gives? I have contacted X10 and they referred me to an upper level tech. So, far that tech has not contacted me; it's been over three weeks. Anyone can help?