I connected my camera to my router, disabled my av and loaded the software. OS is Windows 7. When I click on the camera tool, the camera tool window opens but the camera isn't found and nothing ever shows in the window. The green and yellow led's are on. I went into my router (Netgear) webpage and clicked on Attached Devices. My two computers were shown but no camera. I tried the reset button. Shouldn't the camera at least show up on the router webpage? I tried contacting X10 Support but didn't get a response. Any help is appreciated!