Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[ceedee]

Well, I did a bad thing.  While trying to debug the issue with my second iPad, I lost my connection to the WM on my first iPad.  I’ve tried everything but a complete reset, and I can’t get the app to connect to the device.  It times out every time.

I’m going backwards!

Update: whoa!  I started up the app this morning to try to connect. All of a sudden, the app refreshed, and the app home screen showed up.  Under "devices" I can see four out of 12. Can’t sync with hub - it still times out.  Scratching my head.

[ceedee]

I got the app to load on both iPads. I also have all my devices loaded, despite sync issues. Here’s what I did:
- attempt to set up a new hub (even though mine is existing)
- scan qr code
- stop at WiFi/Ssid password page, and kill the app (iOS swipe)
- restart the app - App home page loads, but no devices will be loaded
- instead of trying a sync, I went to my android phone and opened my device list
- here’s the magic: I opened a device setting on the phone, and pressed SAVE (no need to change anything)
- the device will instantly sync to the new device
- lather, rinse, repeat

I did this successfully for two iPads

The single-device sync gets around the timeout.

9/24: well, not quite!  Turns out that not all of the device settings come over. I had to "touch" a timer setting on a few devices to get them to sync.  For instance, turn on off a day, then turn it back on;  that will force a sync.  Of course, if a full sync worked, I would be fine.

[normd]

Brilliant.  Too bad this software is still having birthing pains. It is amazing for what it does, just needs to get some bugs straightened out.

[ceedee]

Just wanted to document that the app crashes regularly on my iPad Air 2 running iOS 12.

[ceedee]

I contacted support, and was told that a new version is in the approval loop, as of last Friday. 

[ceedee]

I contacted support, and was told that a new version is in the approval loop, as of last Friday.

He was referring to v1.3, which was already released.  He didn’t know that.

[Tuicemen]

I contacted support, and was told that a new version is in the approval loop, as of last Friday.

He was referring to v1.3, which was already released.  He didn’t know that.

 
I'm still hopeful a new release is in the approval loop but it seems to take for ever to get to the end of the loop

[ceedee]

I just installed a new version of the iOS app today (v 1.4). I did not see a firmware update, so I’m still running 26.   Does anyone know what the changes/fixes are?

- history still fails
- occasionally, I get the "info" pop up when attempting a sync. However, the sync still fails. More often than not, I get a sync error immediately.

So, no change from prior version, at least on these two issues.

I am running iOS 12 on an iPad Air 2.

[Tucson]

Yup, about the same result

iPhone 6s iOS 11.4 ( Holding IOS versions so I will have one working device )
   History sync works 
   Data sync works
   Manual on/off works

iPhone 8 iOS 11.41 and IOS 12
   History sync intermittent, about 1 in 4 tries
   Data sync intermittent, about 1 in 4 tries
   Manual on/off works

iPad Air 2 iOS 11.41 and 12
   History sync fails
   Data sync fails
   Manual on/off works

[ceedee]

You get the iPhone 6 to work with 11.4,  but my iPad Air 2 failed with same.  My iPhone 5, running 10.4, has been flawless on all operations, which is why, like you, I keep it around.

My android phone is a mess.