In case you missed it:
WiFi HUB WM100 SERVER ISSUES:
The servers hosting our WM100 unit are currently offline. Our developers are working to bring that server back up and we will remove this message as soon as that is completed. Until then, your WM100 may be unresponsive.
You do not need to reset your WM100 HUBs or enter setup. Use of the WM100 should return once the server is back online.
UPDATE 1: 1/4/22 10:31PM CST:
The servers are still down, however, the engineers have identified the issue and are repairing them. They estimate the servers to be down for another 12-24 hours. This unfortunate disruption has affected many different businesses and they are working as quickly as they can to resolve the issue.