Poor Customer Service - Legal Action Started [1 of 3]

[tony]

the complaints must be exceptions because
there are a whole lot of units sold and only
a handful of people that come to the forum
bashing, that's the way it goes. The typical
experience is a good one in my opinion.

[marc]

I've had my share of frustration with x10
products but am starting to get the hang of
how to set them up and finaly have them
working (not all, maybe due to my own
stupidity) I went to Smarthome looking for a
forum but didn't see one. I wonder how many
complaints they would get if they had one?  

[gw]

if it was easy your ethnic lawnman would b
doin it  thanks gw

[j]

come on they aren't that bad. and they are
improving services. besides you can't expect
for these guys to come and install it for
you to.

[j]

but how do you really feel hinghogg..

[Grasshopper]

I was contemplating and one click away onto
buy this product but after reading all you
guys' comments, it turned me off.  Thank
you all you guys for posting, it helps
other people.    

[saskcat]

WOW!!!
What the H***'s goin on here???   I've used
x10 for a few years ? (6-7) and have never
heard such bad reports.  I didn't know about
the forum till today but I am concerned and
confused!?
I bought $K's of dollars of product for
these guys over the years.  Just in the last
while I haven't bought anyhting.  have
things gone that bad???.  In the begining,
yes, lack of manuals and understanding left
me without hope as well as frustrated.
Eventually I got my motion sensors to talk
to my lights and plugs, my remotes to talk
to cameras, my fire crackers to to talk to
yard lights but not instantly.  I even took
the pro corse to understand why this stuff
wasn't talking to each other.  If you are
serious about learning how this stuff works
and/or how to make it work LEARN.
The line noise in the average house makes
for very hit and miss quick installs.  Now I
haven't worked with web view and such, but
the other equipment has been working for
years.  The odd piece quits now and then but
S*** for a few bucks buy another.  wait for
big sales and buy bulk.
If your not into the learning curve- then
get someone else who is do the work for you.
$.02

[Homie]

Does everyone know of x10's Chapter 11
bankruptcy filed in October 2003?  This
likely explains the poor customer service.
They're just trying to squeeze the last few
drops.

[mark]

I wonder why those people who are
complainin aout this.
Go to another supplier or help to solve the
few problems we have if we have them!
I think the price is excellent and about
custumer service hahahaha good real good.
So you guys come to europe then you will
experience bad custumer service and see the
big price difference.
Yust for once donot try to have everything
for nothing you guys sound like dutch
people.

[j]

well said mark

[A Carter]

Wow!!!

What a bunch of wimps!!! Every things under
a $100.00 Dollars people!!! Gas just
doubled!!! Some times in life you just got
to read the manual. You can't expect to just
sit on your big butt plug things in and it
works!!! Inform your self on the X10
technology. Take the time to look at the
power line communication scheme. Learn
people!!! I bet when you first got your
personnel computer you didn't just start
programming and configuring networking
network operation centers!! People
understand that knowledge takes time. X10 is
a great product it has given me peace of
mind. Please take heed and do your homework
but please if you are going to cry like
little !@#@!$!@ go some where else!!!!
Basically BE A MAN!!!!

[Marylin]

A Carter:  It's not like we are dealing with
rocket science here.  Have you any Idea how
long X10 technology has been around?

Maybe you should get better-informed before
you display such ambiguous prolixity.