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[Duck69]

Bet most of you look at this post out of curiosity. 
Appointers Clutch is a Anagram for Technical Support. 

Whew! You think X10 tech. support is bad ?
I sure hope that you never have to deal with D-Link.

I originally started trying to get some help from them yesterday.
Today at 1:05 PM I started calling, I finally gave up at 5:53 PM.
Even though I was on hold for up to a hour at times, I did get to speak to 3 different Tech Support people.
At one point when I suggested that their router was bad their tech support flatly said NO !
The last one told me they were busy and to call back in an hour.
I then e-mailed their Customer Service explaining the situation and asked them for help.
They e-mailed me back saying for me to (YOU GUESSED IT) call Tech. Support.
  I had to laugh, otherwise I might have SCREAMED OBSCENITIES !

After this experience, I would like to promise never to complain about X10 ever again. 
But I probably will. So I better not promise. 

So, the next time X10 ticks you off. Remember it could be worse.

[Brian H]

Try talking to an AT&T Yahoo DSL Support rep.
After an hour of broken English from a script that I didn't want to follow. I was transfered to a different Rep. That was worse at English than the first. Then he finally see on his computer that my whole area had a problem and that all the tests I did where not needed.!
later I called an American support person given to me by the original Rep and his computer is BROKEN and can't give me a repair time,

[Dan Lawrence]

You want total frustration?  Try talking to Symantec's CS.  They outsourched it to India or Bangladesh, and 75% of the telephone staff don't speak standard English.  Their accents are so heavy you can't understand what they are saying.   Their e-mail support is worse. The replies are so garbled you can't read them. If you e-mail the problem you are having with the product in great detail, including all error messages, you get total gibberish back. 

[Dan Lawrence]

You want good products that last, buy Belkin. You may pay more, but it's worth it.  Example:  Remember LapLink? It used serial cables to communicate between computers.  LapLink sold serial cables at a proprietary price and claimed their software would accept other manufacturer's cables.  Belkin made a gold-tipped serial cable (for less money than LapLink's) that worked perfectly.

LapLink is still in business, but I bet almost nobody buys it any more.  Home networks and USB have pretty well reduced LapLink to a nitch business.

[bradleystownsend]

Okay Microsoft beta tests it's software by releasing it (selling it) to the public.  But x10 takes it a bit further!!!!!!!!!!  The only thing more buggy than the software is there tech support.  The people on the phone don't even have a way to run it themselves.  And level 2 support is just a ghost as far as I can tell.