TTA, you might be right, if this is a new sales person. But I would expect any knowledgeable salesperson to know the equipment it is selling, including its short comings so they can better advise the customer. If x10 don’t make that information available to their salesperson then it is more disappointing.
The worst part is that I find the concept of their equipment great. I really like how it all sounds in paper and I would definitely buy more gear from them If I were to see a frank attempt to fix the problems. I have found post of problems about the cm15a since 2005, if I would say dec 2005 that would be over a year without any fix or at least acknowledge of a problem. I attributed the few negative threads to disgruntled customers or customers not understanding the technology. I meant how come a company will do what they claim and still be in business? Wrong...
Had a radio and TV repair shop in the neighborhood when a teenager back in 83. Went to college and made my major in Electronics. I had my own business in electronic security dealing with alarms, video and intercoms. Dealt with Moose, Ademco, DCSC, Napco and a bunch of other security systems. Build and sold computers since1989. My latest hobby was building custom game cams, designing my own board to manage the motion detector and make the decision of taking the shots with the camera. Wrote my own software to manage downloading the photos and more. I say this just to give a background that technology is not an alien world to me.
I know a lot of you are very supportive of the company, but to me it is apparent that the company is not taking a lot of care of their customer. Shame as again, I do like the concepts they are bringing.
Drifted enough from the op.
Good day...