Still no results from tier 2 support. This was last response on Dec 17th, 2008. Have not heard anything since then:
Greetings!
Thank you for your request. I am afraid I need you to wait while I discuss
further steps with the tech team and some of the developers. We are seeing a
very high volume of support requests right now. Please rest assured that I am
doing what I can to see the issue resolved, but it will take some time. As soon
as I receive further information, I will let you know. Again, thank you for
your patience.
Sounds like, "don't call us, we will call you"....
Sorry, All I still get is "Accessing Image".... I do not feel that anyone at x10 is working on anything except adding more ads. This should not be this complicated, not my first rodeo. The setup worked fine for a few days, then stopped. Never has connected again. Even with x10 tier2 support logged in directly to PC with LogMeIn... I mean the tech was "practically" sitting in front of the PC and they could not even fix issue.
With access to their own server, the client PC, and all the tools suchs as netstat, pings, server logs, etc and a direct connect to Internet with no Firewall, even x10 cannot get video.
I guess I have a Internet Survelliance system without the Internet part.... so what is that called.... "useless". That is what I needed, $300 and two months later, "useless" is all I still got.
I am ashamed to say that I even purchased x10...