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[birdzeye]

east

Glad to meet you, neighbour!

[BaBaLou.]

Its been a while since I've placed an order from X10.
The Canadian warehouse was always fast thou, 2 day tops.

But I do have one very nice advantage for being in Canada but yet living south of the US border.
That is made possible by living directly south across the river from Detroit, MI., even had lived in MI for a doz years back in the 90's.

My wife and I cross the border on a regular bases.
So what is sweet for me I get to choose the better deal and if its Canadian based then it gets delivered directly to the home or business.
But if it's US based then delivery is made to my wife's family in MI. and its just a short drive to pick it up,

                             but then I have to get it back across the border without being caught  just so as to avoid duties and our long list of abbreviated and inflated taxes.

I get the to enjoy the best of both countries. 

[birdzeye]

The Canadian warehouse was always fast thou, 2 day tops.

You mean the Mississauga warehouse got your x10 stuff to Windsor in 2 days? That's remarkable.

I think though that the Canadian warehouse is still functioning, at least that's what Canada Post told me when I called to inquire about my recent x10 order. They told me my order was being processed from a warehouse in Mississauga?? 

[melion]

AARTECH seems to be supplying the equipment fom X10 now. They are in Toronto, On.
I just got the Vanguard software and PC USB connetor etc.

[birdzeye]

AARTECH seems to be supplying the equipment fom X10 now. They are in Toronto, On.
I just got the Vanguard software and PC USB connetor etc.

Aartech doesn't sell x10 cameras on it's website, so I don't think it's aartech that's the supplier. How do you like vanguard and the adapter?

[Brian H]

I believe Aartech is an authorized dealer. Like some of the vendors on EBay and dealers like Smarthome and Automated Outlet.

[birdzeye]

I believe Aartech is an authorized dealer. Like some of the vendors on EBay and dealers like Smarthome and Automated Outlet.

OK maybe it's selling some x10 products, but it's a separate company from x10. When you order from the x10 company, the order is not coming from aartech.  It's coming from x10. I'm still wondering though, if x10 still has some kind of warehouse in Canada, because my last order had a return address from etobicoke, ontario.....not New Jersey as I was expecting!

[Brian H]

birdzeye, Sure sounds like they still have somethings going on in Canada.

[birdzeye]

birdzeye, Sure sounds like they still have somethings going on in Canada.

Yeah, I guess they do still have a warehouse in Canada....so then, why all the secrecy at x10 order desk? Like, why would they be telling me the order is coming from New Jersey when it's obvious from the return address on the package that it's coming from Toronto? Makes it confusing to try and track an order.

[melion]

AARtech Canada
712 Wilson Rd S, Unit 13, Oshawa
L1H 8R3, Ontario
Canada
Telephone: 416-800-0710
Toll-Free: 1-877-760-3105
Fax: 416-800-0712
E-mail: shop@aartech.ca

[birdzeye]

AARtech Canada
712 Wilson Rd S, Unit 13, Oshawa
L1H 8R3, Ontario
Canada
Telephone: 416-800-0710
Toll-Free: 1-877-760-3105
Fax: 416-800-0712
E-mail: shop@aartech.ca

Thanks for the plug again, melion, but AARtech doesn't have x10 cameras and their prices are kinda high, considering what you can get from x10.

I still want to know where my order came from. Who's running this Etobicoke address? It's not AARtech, I know that much.

[notimpressed]

Just ordered from X10 for the first time in years ( a decade ? ).

The package was ordered Sat. evening online and arrived in Ottawa ( from Etobicoke, ON ) on Fri.

The bizarre thing was I got a phone call from somebody at X10 Monday evening confirming the order. I asked if there was a problem with my credit card , and he said that he was "just checking" if I had any questions, and that the order had already shipped. When I told him I found a better offer shortly after placing the order he said they had a "30 day price protection program" and he'd forward me to a customer service agent to help me ( my question would be then: who the heck are you, exactly ? ).  After explaining what I wanted ( an additional module ) several times to the 2nd agent I gave up and will try via email.

I'm puzzled what the point of the phone call was ( the order had already shipped and he didn't try to upsell me ). Is this a Canadian thing only? Maybe I checked the wrong box on the web form... Hmmm...

[Tuicemen]

I just ordered one of the resent deals (arrived Friday) and never got a phone call.

[birdzeye]

I just ordered one of the resent deals (arrived Friday) and never got a phone call.

Do you want one? It's probably because they know you, Tuicemen. What did you get?

[Tuicemen]

Do you want one? It's probably because they know you, Tuicemen. What did you get?

That might be!
I got a 6 pack of three pin grounded appliance modules, they hardly ever are on sale.