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Author Topic: Silly x10 website experience.  (Read 6002 times)

STI2NR

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Silly x10 website experience.
« on: April 10, 2010, 02:02:00 PM »

So I erroniously purchased 2 of the flood cams off of the x10 website.

I called immediately (within 3 minutes) of making the purchase to cancel the order.

I was on hold for ten minutes and a gentleman by the name of Thomas W canceled my order and even sent me a confirmation email with the cancellation screen shot in it.

The following day I got the "your order has shipped" email.

Do they realize it is coming right back to them as soon as I receive it??

What a silly waste of money to ship something to me that is going right back to them.

Do they always like to send their products on "rides"??

Sad!!

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Licensed Inside Commercial Electrician in Oregon and Washington --USMC veteran 1993-2001--3 time marathon completer 2008 (4:12) 2009 (PDX 3:44, Seattle 3:32)

pconroy

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Re: Silly x10 website experience.
« Reply #1 on: April 10, 2010, 04:23:42 PM »

Maybe the website and the ordering / fulsillment systems aren't talking to each other.
Maybe it really has been cancelled.
I guess you'll know in a couple of days.   :)
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STI2NR

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Re: Silly x10 website experience.
« Reply #2 on: April 11, 2010, 02:22:12 PM »

My credit card shows I got billed for it.

Silly.
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Licensed Inside Commercial Electrician in Oregon and Washington --USMC veteran 1993-2001--3 time marathon completer 2008 (4:12) 2009 (PDX 3:44, Seattle 3:32)

nybuck

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Re: Silly x10 website experience.
« Reply #3 on: April 11, 2010, 05:02:12 PM »

Good luck with that refund.

I had ordered multiple items from the website.  My credit card was charged immediately.  When I got the order, the receipt was hand-marked "No longer available" on one item.  It took several calls, emails, and weeks to get that money credited back.  It almost seemed like they didn't know I didn't get the one item, even though they were able to tell me they were out of them...

In short, they knew it was no longer available, but I could still order it and they charged me for it.   :-[
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STI2NR

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Re: Silly x10 website experience.
« Reply #4 on: April 11, 2010, 09:49:38 PM »

When that box shows up I am going to be like Ace Ventura with it and send it right back to them.  If

 I do not get a refund I will file a dispute. 

 :)%No worries!!
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Licensed Inside Commercial Electrician in Oregon and Washington --USMC veteran 1993-2001--3 time marathon completer 2008 (4:12) 2009 (PDX 3:44, Seattle 3:32)

Brian H

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Re: Silly x10 website experience.
« Reply #5 on: April 12, 2010, 06:14:57 AM »

If it is Smartpost. You are going to have to catch the Mailman.
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STI2NR

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Re: Silly x10 website experience.
« Reply #6 on: April 15, 2010, 11:11:53 PM »

If it is Smartpost. You are going to have to catch the Mailman.

He already knows to ship it right back and to drop kick it back into his van.  ;-)  J/k
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Licensed Inside Commercial Electrician in Oregon and Washington --USMC veteran 1993-2001--3 time marathon completer 2008 (4:12) 2009 (PDX 3:44, Seattle 3:32)
 

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